I purchased a carpet remnant for my son's apartment at our local Menards Store for $77.00. My son did not like the color, so he returned the remnant in exchange for a different color.
The West Milwaukee Menards Store charged him $25.00 (32% of the price of the remnant) for not having a receipt. I contacted the Menards Corporate Office, who investigated the situation. Today, I got a call from the Manager of the West Milwaukee Menards Store (Steve Frye) and was told that there was nothing they could do about it because they had already issued the credit ($52.00) to my son. I explained that I would gladly come into the store with the original receipt and they could verify that the original price was $77.00.
I was merely asking for a $25.00 store credit, but the Manager said "no"' there was nothing they could do at this point. Tomorrow, I start shopping at Lowe's.
Product or Service Mentioned: Menards Manager.