The following is an email I sent to Marnards:
I am very, very disappointed in your rebate system. This complaint is not an issue with the money; rather, an issue with your promise and program. My wife and I purchased several items that were part of your "mail in rebate" program on May 26, 2012 at your Fairfield Store in Hamilton, Ohio. We then proceeded to send you the artifacts needed to receive the rebate. Today, three months later, I have not received my rebate. While I had hoped to give it to my daughter so she could purchase some summer lawn furniture, I purchased the furniture from another store that had a similar price and was able to keep their promise when I ordered the product.
Now, it is too late to use the rebates for my intended purpose. I carefully reviewed your rebate #1402 and noticed that we should allow 6-8 weeks. I have done that! And, most notably, I noticed your long discourse on Fraud. Interesting you should mention that. Menards should have a "working relationship" with Title 18 USC Sections 1341 & 1342. I sent my artifacts to you by United States Mail.
Finally, you have lost at least four customers because of promises made and unfulfilled. While you may not care I can assure you these four customers-my family-will never shop at Menards again. And, most notably, do what we can to warn others about your non-existent rebate system. You have a beautiful facility and your staff seems very helpful; however, corporate lies are tiring and need exposed.
Product or Service Mentioned: Menards Rebate.