I had 2 rebates, one for $20 and the other for $35; I received the $20 rebate within the expected time frame. I checked the Rebates International website looking for the other one, and there was no record of it at all!
After some researching online, I was expecting the worst with trying to get my check.
BUT .... I submitted my question through the Rebates International website (without re-submitting a receipt), I heard back in 2 days saying they would review the issue, I received another e-mail 4 days later saying that my issue was resolved and that they would be sending out my rebate.
The next week, I received the rebate, as promised.
Of course, it would have been nice to not have to follow up like this, but I have no complaints about the customer service!!
Product or Service Mentioned: Menards Rebate.
Reason of review: Good customer service.