I placed an order for headphones that were only available online for a special sale they were having. I searched for return information before ordering in case these headphones were not as expected.
I could not find any information regarding return policy until after I regrettably ordered! After the order was place I was then able to see that their return policy was horrible for online purchases and immediately looked for a phone number to call and cancel this order. No phone number was available unless you purchased with a Menards credit card. I then emailed customer services requesting my order be cancelled...
it was less than an hour after placing the order! 24 hours later I get an email "regretfully" informing me the order was "too far into processing and could not be canceled!" Had this been dealt with immediately or at the very least first thing in the morning, they could have canceled this order! They did not want to! The return policy states it is at their discretion whether they decide to cancel or accept a return, it is also at the discretion of the local store as to whether they will allow the item to be returned within the store as well!
This item is being shipped to the store, it is to take about 6 days to get to the store, yet they can't process a cancellation of the item within an hour of the order being placed? If it were not for the return policy in the first place, I would not have even attempted to cancel the order! I expected that Menards would be comparable to Target, Sears, Kmart, and Walmart as to their return policy! ALL of these allow an item to be returned to the store, no questions asked if it is not what you expect!
I am completely dissatisfied with "at our discretion" and the fact that the request for cancellation was sent out so soon shows that their discretion is to say NO! They are ***! They allow a small sale like this to lose my business! I am plannig a very large remodel of my home, I am a carpenter, in the business over 35 years and have many friends and colleagues in the business!
It is "at my discreation" where I purchase items not only for my personal remodel but also jobs I am overseeing! I have made very large purchases at Menards... an ATV, 55" High Def flat screen TV, a garage package, etc! With customer service like this, and several other choices in town to make my purchases (Lowes, Home Depot and many non-corporate building supply stores) if I attempt to return these headphones in my local store and Menards management refuses, they will see me one more time...
to redeem my rebate. Regardless, Menards Online will never get any business from me again, and my credit card has also been notified of their unethical practices!
Monetary Loss: $30.