I prepaid for a bathroom vanity top that was due to be shipped in 2 wksat the Peoria, IL store. After leaving, I called the Pekin store and was told it was in stock, to bring paperwork, they would verify that I had not already picked up the vanity (?) and would then let me have the vanity from the Pekin store.
I took well over a half hour of dealing with Pekin, IL customer service. The girl that I had to deal with was Sheena, very nasty, goth looking, rude, and never once smiled. I had to get down right rude myself in order to get any satisfaction. In fact I had to call back to the Peoria store in order to resolve the issue.
This girl clearly belongs in the stockroom because her people skills are severly lacking. Menards needs to hire qualified people who really want a job!!
And then train these people on customer service. Menards isn't the only show in town, my business will now be directed to Lowes and Home Depot.