I live 240 miles from this store. I called to order from building materials, place my order there.
Transfered me to mill works and placed my order. Sales man said i have both orders, ill email them to you and you confirm it and send it back and ill run your ccd and place order. 3 weeks and it will all be in. So he emails it.
its correct. I called him and give him my ccd information and he says, if there is aa problem i call you back if not its ordered and i will email when it comes in. So i wait 3 weeks and decide to call and check on it cause i had planned to cover all my shopping in that one trip. So i call and they ask for my order number.
Witch i had rite in front of me. He says that number is not in the computer and read it agin. So i did. and he says its still not rite.
He asked who i was and what was orderd. I told him and he said ok i remember you and this order, ill look and see whats going on and call you back with in an hour. Day goes buy and i called next day. He said he had to talk to store manager and wood call back agin in a hour.
I called next day and same ***. So i asked for store manager. Hes on the phone and will call you back, Tried FOUR times in 3 days to get that *** on the phone. SO not only did my order not get place that i waited 3 weeks for was bad enough on a project that is time sensitive, i got the Gal Dang run around for 6 *** days playing phone tag and never did get anyone on the phone to tell me what happened.
So i called back one more time, Explained to a new sales man what happened and he said well no wonder. we are not alowed to take ccd over the phone. I have to come into the store and place my order. I told him where i live and that was not possiable, He said well it store policy.
Then i got upset. Said why was i not told this on the first order then, Well that was not his problem , all he could do was place a new order. So i asked how was he gonna do that. he got smart assy and said .
well tell me what you want. ill put it in the computer and order it like i was the dumb ***. So i asked him how was he gonna do that if he couldnt take a god *** ccd over the phone to pay for it. Then the *** said either place the order or get off his phone.
So i hung up. Im done with menards. Nothing but a bunch of untrained employes and a serious lac of leader ship, I get that mistakes happen, But then dont blow smoke up my rear and pass the buck. Just say i messed up.
I appoligize, what can i do to make it rite with you. Perhaps like reorder it and put a rush on it wood be a good start.
But then its not menards problem. Its our supplyers fault i wasnt trained to do my job !!!
Monetary Loss: $800.