Our contractor ordered building materials to be delivered to our house. The contractor called the morning of delivery, Menards didn’t have ANY of the order ready, and couldn’t even find the order.
They scrambled the order together and showed up 7 hours later un-announced when our contractor was not present. After dropping the materials, the driver drove his truck across our road with his forks down (why??) and tore out a 6-ft by 6-inch swatch of asphalt. We submitted a complaint to Menards Appleton immediately and heard nothing back from them. They just forwarded our email to their delivery vendor.
The vendor won't file an insurance claim or pay for proper road repair. We learned through this experience that Menards hires vendors for delivery, but to our extreme frustration Menards has done NOTHING to ensure that their vendor repairs the road quickly. NOTHING.
They're taking no action to ensure THEIR customer satisfaction and THEIR vendor's performance. Menards just lost a long-time customer and $50k of future building project purchases.
Reason of review: Damaged or defective.
Monetary Loss: $2.
Preferred solution: Fix the road damage with a proper asphalt repair to return it to its previous quality -- not dumping *** cold-patch in there..