Appleton, Wisconsin
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Our contractor ordered building materials to be delivered to our house. The contractor called the morning of delivery, Menards didn’t have ANY of the order ready, and couldn’t even find the order.

They scrambled the order together and showed up 7 hours later un-announced when our contractor was not present. After dropping the materials, the driver drove his truck across our road with his forks down (why??) and tore out a 6-ft by 6-inch swatch of asphalt. We submitted a complaint to Menards Appleton immediately and heard nothing back from them. They just forwarded our email to their delivery vendor.

The vendor won't file an insurance claim or pay for proper road repair. We learned through this experience that Menards hires vendors for delivery, but to our extreme frustration Menards has done NOTHING to ensure that their vendor repairs the road quickly. NOTHING.

They're taking no action to ensure THEIR customer satisfaction and THEIR vendor's performance. Menards just lost a long-time customer and $50k of future building project purchases.

Reason of review: Damaged or defective.

Monetary Loss: $2.

Preferred solution: Fix the road damage with a proper asphalt repair to return it to its previous quality -- not dumping *** cold-patch in there..

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Anonymous
#942242

Sure that delivery service sucks but that has nothing to do with Menards. People on this website are looking for legitimate reviews about Menards don't fill up the feed with irrelevant information.

Just like if you get into an accident you don't go to the person that caused the accident for money or the company that you bought your car from you go to their insurance company.

Just because your parents didnt educate you for life and you don't understand the inner workings of America doesn't make Menards a bad corporation....it makes them a corporation in America. Wake up and hakuna matada.

Anonymous
#873127

Listen folks - YOU signed a CONTRACT stating that you understood that your delivery was through an independent contractor. Quit trying to blame Menards just because you think that the company will "give you something". Go after the delivery company that you signed a contract with - or would that require just a little bit too much personal responsibility on you part?

Anonymous
#912020
@menardsis01

You've made a lot of incorrect assumptions, and you're wrong in your insulting insinuation that I have not taken appropriate steps or am expecting something to unreasonably be given to me. We spent hours and hours of communication with Menards' sub-contractor FIRST, asking him to take responsibility for the damage his driver caused.

After he repeatedly refused to take responsibility and pay for decent road repair, THEN we appealed to Menards to take accountability for THEIR vendor's poor performance. The MONEY for the materials and delivery went to Menards, and therefore they DO bear responsibility for their product and delivery quality. It doesn't matter to me whether they deliver their materials using their own employees or sub-contractors, but they DO legally have responsibility for the work that contractors do on their behalf. And just so you know, we did not sign a contract stating we knew Menards used independent contractors for delivery -- our building contractor did.

And he didn't have any better luck getting the delivery contractor or Menards to take responsibility for the damage caused during delivery either.

Ultimately, we paid out of pocket to have the road repaired, and sent it to the sub-contractor, who reimbursed us. We appreciate that we finally got to fair resolution, but did not appreciate the months of stressful communication and time wasted in hassle that would have been unnecessary if the contractor had just initially stepped up and said, "I'll pay to fix the damage I did."

Anonymous
#869066

Your contractor would have signed a delivery agreement for the delivery to your home. On the agreement is the information about who the delivery company is as well as their insurance company. You can contact their insurance company directly if they won't.

Anonymous
#868985

Menards contracts out deliveries, the person they hire to deliver accepts full responsibility for any problems. Menards is in no way liable they want it this way.

You should not be upset with Menards you'd do the same thing to protect your interest's. You hired a contractor correct? Now let's say he Messed up do you want to be responsible for his errors? I highly doubt it you would expect him to correct his wrong.

Just like Menards expects the delivery person to correct his.

It's in his contract. And spending money does not entitle you to special treatment.

Anonymous
#912023
@MrShark

Thanks, Mr. Shark.

We're not expecting special treatment. We spent hours and hours of communication with Menards' sub-contractor FIRST, asking him to take responsibility for the damage his driver caused. After he repeatedly refused to take responsibility and pay for decent road repair, THEN we appealed to Menards to take accountability for THEIR vendor's poor performance. The MONEY for the materials and delivery went to Menards, and therefore they DO bear responsibility for their product and delivery quality.

It doesn't matter whether they deliver their materials using their own employees or sub-contractors, but they DO legally have responsibility for the work that they are paying contractors to do on their behalf.

I have worked as a contractor for major corporations myself, and have at times sub-contracted out some of my work. If one of my sub-contractors ever messed up, there's no way I would go to my client and say "my sub-contractor screwed up but I'm not responsible so YOU'RE going to have to work with them to fix or make up for their mistake that is costing you money". My client has the right to trust me to deliver quality work, whether I do it myself or pay someone else to.

I am responsible to my client to choose quality sub-contractors and make sure they do quality work.

Menards is too.

Ultimately, we paid out of pocket to have the road repaired, and sent it to the sub-contractor, who reimbursed us. We appreciate that we finally got to fair resolution, but did not appreciate the months of stressful communication and time wasted in hassle that would have been unnecessary if the contractor had just initially stepped up and said, "I'll pay to fix the damage I did."