Been having to make a few returns to Menards of late I'm a customer that spends 20 to $30,000 a year at Menards each and every year for the last 20 years. tonight I went into Menards in Cottage Grove Minnesota and not realizing quite how late it was in about 5 minutes to close before I even reached the counter the manager I do not know her name but I will get it basicallyacted like a three year old it was going to be made to do something she didn't wanted to rather than simply explain to me that they close in 5 minutes to where I would have told her oh I'll just do this tomorrow.
but no they said she acted like a three year old child and walked away from the counter in disgust and proceeded to walk over to the assistant manager and started whispering something about me are you *** kidding me. grow the *** and do your job you whining B. Brad used to be the manager there but more than a year ago I believe and that type of attitude was never ever exhibited as it is with this new manager it runs throughout all the employees.
I have a boat headed with the *** customer service that's being provided there lately. with one exception Eric who is another manager there is quite the opposite and knows what it's all about props to Eric pile of *** to the rest of them.I have been a loyal customer to Menards for many years but have never experienced such lack customer respect afforded to someone who spends the amount that I do there not even anyone who comes into that store should not have to listen to a manager throwing a temper tantrum like a three year old child.
Product or Service Mentioned: Menards Manager.
Reason of review: Poor customer service.