Eau Claire, Wisconsin
1 comment

I placed a "special order" as the item was on display, but not stocked in the store. After they lost the item twice and reordered a third time, I cancelled.

Menards West in Eau Claire WI.

Don't deal with Derek in flooring or Manager John. Both idiots

Product or Service Mentioned: Menards Manager.

Reason of review: Order processing issue.

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Why do you call Derek and John idiots? You are probably doing so out of ignorance as to how a retail store operates.

You also say nothing about what the item is. Your order arrives with thousands of items coming into the store each day. Special order items are tagged as such and should be put in a special order area when they are spotted. Unfortunately if you are ordering a small item it may get sent to the floor with other freight to be processed and put away.

You may have been sent an e-mail through their automated system letting you know your item had arrived when it came off the truck. Unfortunately it may take a while before your item is actually seen and moved to the special order area. This has nothing to do with the intelligence of the individuals you dealt with, just a system that has a lot of product flowing through it. Sometimes items get lost in the shuffle.

Looks like they tried to re-order for you but your lack of information really doesn't tell the whole story. If you are going to post, tell a little more of the story before you start insulting people.