Product: Menards Manager Clear all filters (163 of 163 reviews match)
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Walked into Menards on University drive in Mishawaka IN with a return of some wiring. The assistant manager Chris P. couldn't find my purchase and placed the item into a back room. I was told that their inventory showed one missing & maybe I didn't pay for it. He said...
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5 comments
Anonymous
#1665190

people steal wire like crazy! It's an easy cash turn around for drug heads who need money. Steal the wire, strip the insulation, sell the copper, get cash for *** To think a retailer shouldn't be suspicious of someone trying to return it without a receipt is extremely unrealistic.

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Review
#1499924 Review #1499924 is a subjective opinion of poster.
Service
Menards Manager
Reason of review
Poor customer service
Preferred solution
Fire Chris P. not suited for customer service
I'm a 70 year old retired senior. I had a successful and rewarding career with a company for over 40 years. After retiring, I decided to find some part time work to keep me busy. I started working for Menard's in 2010, about a year after my retirement after driving by...
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1 comment
Anonymous
#1657817

You don't say what position you were working in and what the reason they gave you for changing your position. Having spent a fair amount of time at Menards I've seen a lot of tough managers and those who let a lot slide.

Once had a manager who felt bad if he couldn't fire at least 2 people every week. To be fair, there are reasons to move someone out of a position. If your availability didn't match the customer demand for scheduling they may move you to a position that meets the hours you are willing to work and move someone in who can work the schedule the position demands. We also have to face the fact that as we age we often tend to slow down.

At 60 I can't do many of the things I did when I was 20 or may be much slower at getting things done.

In some of their smaller departments (only 4 employees) the may need to have employees that can work faster than a department with 20 employees. It may sound bad, but it may make good business sense to move the faster employees to the smaller departments and have a broader mix of employees in the larger departments.

Review
#1484926 Review #1484926 is a subjective opinion of poster.
Service
Menards Manager
Reason of review
Work Experience or Job Application
Resolved
3.1
Details
Went to Menards in Bourbonnais, IL specifically to get a threaded bolt ($1.99) for a project. I found this along with a sale on box cutter blades in the hardware dept. Took these items to cash register #2. These small items were or should have been placed in the larger...
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3 comments
Anonymous
#1726624

Unfortunately, menard's sucks when it comes to customer service. I have had numerous instances where they have provided me with the worst customer service possible.

I plan to never again shop at menard's. They are very stingy and money hungry when it comes any product matching with other companies. The managers and the staff do not make any exceptions including when it's clearly their fault. I believe they don't get pay well so they don't care about the customer.

It's too bad.

They have good products, but their customer service stinks big time. Most likely, they could be the next retail company to go out of business.....

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Review
#1475867 Review #1475867 is a subjective opinion of poster.
Service
Menards Manager
Pros
  • Floor staff
Cons
  • Management
Reason of review
Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution
Tags
  • better service
I looked at my local Menards stores in Forest Lake & Cambridge. Online, it said there were 2 of the specific one I wanted at the Forest Lake store. I called the store, because online it said the fireplace was assembled, but did not give the dimensions of the box. I...
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13 comments
Anonymous
#1644336

You are incorrect. We had the item stock numbers printed from the store.

I read them to the store person on the phone, and my husband had the printout with him. I was not home to do the checking again when he was at the store, so we had no idea Blaine had them in stock when my husband left.te Forest Lake store, and we still did not know how big the item was...because clearly the woman looking at boxes who gave me a guess, wasn't looking at the right box. It would be "just another 20 miles." It would have been the already wasted 60 miles, and then another 100? I am guessing my husband dis say a couple choice words, but he is a normal person, not like he would be abusive or something.

A manager still should never call you an *** Do you work there? I do not understand your investment in giving Menards a pass here.

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Review
#1469033 Review #1469033 is a subjective opinion of poster.
Service
Menards Manager
Reason of review
Poor customer service
Loss
$139
Preferred solution
I think the company should pay the delivery fee of $139
1.0
Details
This was at the Cuyahoga Falls Ohio store. I bought a refridgerator Tuesday Oct 30th and was told it would be ready the next day. They said they couldn't get me a new 1 till Nov 30th so I opted on the floor model which had a small dent on the right side. Decent...
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6 comments
Anonymous
#1593182

Get off your lazy *** go into the store and talk with someone in person. Solves the problem.

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Review
#1393809 Review #1393809 is a subjective opinion of poster.
Service
Menards Manager
Cons
  • Manager
Reason of review
Poor customer service
I'm not the person who gets on social media to bash a store or anyone but I need someone to contact me at least post a 1 800 number for customer care and not in the store i'v did that. If your establishment can't provide your consumers with a easy or way to contact...
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2 comments
Anonymous
#1560920

They do make it easy. Menards.com, then click contact us, then send them ur response.

Easy as 1,2,3. Hahah

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Review
#1354852 Review #1354852 is a subjective opinion of poster.
Service
Menards Manager
Reason of review
Poor customer service
Resolved
2.7
Details

Update by user Sep 07, 2018

He personally invited us to come back to the Menards store in Normal, IL, however, I stated that as long as the Flooring Manager was employed there, we won't come back.

Update by user Sep 07, 2018

I personally received an email from the General Manager of the Menards store in Normal, IL. He...

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15 comments
Anonymous
#1555410

I think he should be reprimanded at the very least, and fired at the very best. I have no doubt that this is probably the way this manager treats customer on a routine basis.

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Review
#1349006 Review #1349006 is a subjective opinion of poster.
Service
Menards Manager
Cons
  • Rude manager
Reason of review
Poor customer service
Tags
  • Menards Complaints
1.0
Details
Contacting the general manager at Menards in Sterling Illinois is a joke they won't stand behind their product they steal your special order product and replace with junk that they have in the shells and when you call up about it they do nothing at all about it
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1 comment
Anonymous
#1533704

Be a little more specific. What are you expecting the retail store to stand behind?

It is the manufacturer that puts a warranty on a product and is responsible for it. What kind of special order are you claiming they stole from you?

Is it something you left there expecting them to store for a long period of time? Tell the story if you want people to believe you.

Review
#1322430 Review #1322430 is a subjective opinion of poster.
Service
Menards Manager
Reason of review
Poor customer service
1.0
Details
Employees are given there review paper's and are told to make a request to have it done with your lead manager. and then when you ask to have it done they say I'll try to get to you and this goes on for months and you do not get back pay for those times that lead up to...
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2 comments
Anonymous
#1499058

You need to get in contact with your state's labor board or contact your state attorney general. What they are doing MAY be illegal in your state.

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Review
#1278850 Review #1278850 is a subjective opinion of poster.
Service
Menards Manager
Reason of review
Work Experience or Job Application

Contact Menards Customer Service

Mailing Address:
Menards Guest Services
5101 Menard Drive
Eau Claire, Wisconsin 54703
United States
Phone:
(800) 871-2800
All Menards Contacts

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Menards reviews
1.8
Details
We learned our lesson with them and now understand why we stick with companies like Lowe’s - they have outstanding customer service and go above and beyond to please there customer. I wish I could say the same about Menards but unfortunately can’t with there terrible...
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2 comments
Anonymous
#1488883

Department manager=head shelf stocker/lead sale sign installer. Why would anyone expect anything else?

The box stores have pretty much driven all the local retailers out of business so why would they bother with providing good customer service? That was the plan all along!

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Review
#1265188 Review #1265188 is a subjective opinion of poster.
Service
Menards Manager
Reason of review
Poor customer service