Special order has been lost. The countertop we purchased was split into two orders.
One claimed it was available 7days after the estimated date. I went to the store and they could not find it...I asked why I was told it was ready? The staff said they would find out what transpired but I never received a response. Fast forward another 9 days, the remainder was said to have arrived and again still incomplete.
I understand the manufacturer is really responsible for the issue, however, the service from the staff at the store is very sub par. Why should I be working so hard to find out the status? The store needs to step up for the short comings of the vendors they work with...
It's been a month since my family has had dinner in our kitchen.