I purchased a load of 4x4 and top rail post from Menards about $1000 worth. We drove my dads 2008 GMC Sierra All Terrain pickup which was $45,000 at purchase.
The Menards personnel began to load the purchased product into the truck, and at this point my father and I told them to unbundle the load for us to hand load it. We didn't want any damage to happen to the truck. The employees plus the management over the yard continued to say no we won't damage anything, and we continued to tell them we wanted to hand load it just to be safe. Needless to say they wound up pushing the back of the bed into the cab and buckling the back end of the bed.
This amounted to over $2100 worth in damages. We told them and they filed the damage paperwork, took pictures, and statements from all the employees plus my dad. They refused to call me and get my statement when I was there the whole time. We emailed corporate for Menards and they said damage is unavoidable and they do not assume any responsibility for any damage that occurs due to their employees or on there premises.
I returned an email asking if they would charge or hold a customer responsible for any damages to their buildings, vehicles, or premises. Waiting on a response.
Monetary Loss: $2100.