On July 24 at 7:30 am, I made an online purchase of 3 shelving units to be picked up in the store. The next day I went into the store to inquire about the status of my order. The cashier and another worker informed me that the items were not available and they were waiting for a truck to come in with the items. I told them I would just get a refund. They sent me to customer service for the refund. Well, the customer service rep. seemed puzzled. She informs that the computer says that there are 34 shelving units in stock. Yes, 34! This is the second time that I have had issues with the online store pick up process. If you are going to have this service, please hire workers that want to do their job. The staff that was on duty at 10:45 am on Monday, July 25, 2016 were lazy and liars. At least, the customer service rep. was courteous, helpful, and willing to work.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $1.
Preferred solution: Deliver product or service ordered.
Menards Pros: Customer service representative.
Menards Cons: On-line store pick up staff service.