Beulah, Michigan

High-lo driver tried to put a sheet of plywood into my truck bed without putting the tailgate down; failed. At home I found that the tailgate had been damaged.

Went into store and filed a complaint. Their insurance agent, Gallagher Bassett, called but cell phone dropped call. I have made several calls to agent to find out resolution with no reply. Went back into store (Menards, Mt Pleasant, MI) to talk with an assistant manager.

No concern, no attempt to resolve issue.

Have bought many items in the store, enjoyed shopping there. But, now, they have lost a customer.

Monetary Loss: $200.

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They are only there to help you if youre too lazy to do yourself. If you say, yeah load it in, they will do as you say. Not their problem.


Spending money some place does not entitle you to anything. Loading is up to you.

Clearly you gave bad direction. Or perhaps you were to lazy to do it yourself.


Maybe you should load your stuff yourself... sounds like like your a lazy whiner...


You'll have to talk to the insurance company. After a claim has been filed nobody at the store has any authority over the situation whatsoever.

Not sure why you wouldn't just drop the tailgate and slide the plywood in the truck bed anyway. That's your call how you want it loaded.