Menards in Platteville, WI sold my husband a chest freezer (Ours quit working about a day earlier and we were worried everything would spoil if we didnt act fast). We took the top of the box off and something smashed the top corner of the fridge, which caused the hinges to be bent and the freezer lid to be offcenter by about two inches.
There was no way this would function as a freezer so I called and drove back into town to exchange it. When I got there I asked if I could get something (credit or anything) for coming all the way back into town. The girl at the counter told me "We dont do that". Fine.
Customer service is LACKING. I liked Menards untill this point and will tell everyone I know not to shop at Platteville's. I didnt have time to drive another 20min back into Platteville, exchange it, and drive another 20 min home.
I just wanted something to show they were sorry. ***, a sorry at all would suffice.