I purchased a lawn mower from Menards in April 2006. The friendly sales person informed me of a 30 day warranty through Menards and a 2 year warranty through the manufacturer for defects.
In April 2006, the mower would not start. Like any person, I blamed it on the retail store. I called them up and told them that they had better give me a new lawn mower or else I would call the Better Business Bureau.
When I drove to their store, they informed me that they only offer a 30 day guarantee on gas powered equipment and that they would not give me a brand new lawn mower. They told me that I would have to take my lawn mower to a local service center and that it would be fixed under warranty and I would not have to pay a dime.
I took my mower to the service center and they refused to fix it under warranty because I did not have my receipt showing the date of purchase. I called up Menards and screamed at them for selling me a piece of *** mower. The manager at Menards offered to print a receipt at the store using their receipt machine by their returns desk for me to give to the Service center.
I tried this and the service center took my mower. The next day I received a call informing me that nothing was wrong with my mower, but that I had used bad gas! Can you believe it? The gas I used for the last mowing in September 2006 was not good anymore. Those oil companies make bad gas! Who would have thought!
Never the less, I had to pay for them to tell me that my gas was bad after only 6 months. Again I called and screamed at the Menards manager. He apologized and said that bad gas is not a factory defect and said that he could not give me money to compensate me for the price to have the mower looked at.
Shouldn't Menards pay for this? How can they stay in business? They are lucky that there is always someone around to help me when I shop there and that their prices are even lower than Walmart's prices, otherwise I would go somewhere else with my money!
Monetary Loss: $25.