Last week I was at a menards store with my grandson in need of supplies for a project we were working on fixing up the house. As I was looking for assistance I asked several employees walking by for help but they stated they were from other departments and walked away like I was nothing.
I was informed there was only one man within the department I needed based on only his name on the tv screen. A few minutes later the man appeard out of no where. I asked why the store was understaffed and he said it was the managers decision to reduce staffing dispite the size of the store. I then asked what happend him being missing.
He proudly stated he had to " take a *** " with my 7 year old grandson next to me. I firmly stated " i beg your pardon sir" and he says what did you need assistance with. I told him I no longer desired his help and will go elsewhere. I then asked another employee to speak to the store manager and was escorted to the building materials area and speak to the "general manager" I explained what happend and he gave a blank stare as if his hearing aid was turned off and didnt understand me.
I am withholding the store location, department location, and employee name at this time due to futher attempted contact reguarding the situation. there is no need for offensive language, announce you had a bowel movement, or a manager who chooses ignore a customer concern
Product or Service Mentioned: Menards Manager.
Monetary Loss: $122.