Just before Christmas I installed a self adhesive (Image Brand) tile floor in my kitchen. I asked the 'expert' at Menards and was told it could be installed directly over my current seamless floor.
Since then I have had a reaction causing the adhesive to contiually ooze out between the seams ruining the floor. I have tried cleaning it and resealing it numerous times and it continues. Eventually all the adhesive squeezes out and then the tiles become loose.
Now I am faced with removing the entire floor and being stuck with a large sticky problem which will require the removal of the old floor also and most likely the sub floor as the old floor is glued to it. What started out as a $150.00 project has already cost me 250.0 in extra cleaning and sealing attempts, and when all done will be in the range of well over $1000 dollars as I am disabled and cannot do all that work alone.
When contacted Menards told me I needed to go in a fill out a form and they would investigate. Why I need to invest more of my time and effort in solving a problem that was caused by untrained experts and defective products is beyond me. I have been a loyal Menards customer for over 30 yrs and have a file drawer with tens of thousands of dollars of reciepts for home improvements. Sorry Menards but you should investigate this and do a little customer service rather than expect me to fill out forms.
I also recently purchased a soaker hose from Menards and it lasted less than an hour before bursting, as have 2 replacements.
I paid cash, but since I did not have a reciept for a 6 dollar purchase all they would give me is an in store credit.
Since I will never spend another dollar at Menards I am stuck with the loss.