Menards Delivery Service Review

34 of 1566 Menards reviews

Their delivery SUCKS waited 5 hours in their delivery time frame I had to call they couldn't get a hold of their delivery guys never heard such a messed up system!!!!People do have to work as well!!!!

Never going through them again for delivery especially!!!! Talked to manager said I should get a discount I would think he would say sorry I can do that no he didn't even respond to my question seriously????

I paid for the darn delivery and it was their fault for being later and couldn't call to let us know I had people waiting at my home and they were getting upset!!!!!I'm very very disappointed in menards!!!!!!!

This review is a subjective opinion of a user.
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Customer service

Reason of review:
Problem with delivery
Product or service
Delivery Service
Review category
Supermarkets and Malls
review #988698

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34 of 1566 Menards reviews

Jan 11 #1269611 Hell, Michigan, United States

Like others have said you're dealing with an independent contractor when it comes to deliveries from Menards. I would like to add Menards is lucky to break even on deliveries, most the time they lose money so expecting a discount when they're already losing money is unrealistic. All delivery times are estimated and can be delayed for numerous reasons, for example the weather like others referenced below. If you expect retailers to be reasonable with you, you should be reasonable as well. Want better service? Be a better consumer, it's that simple :).

3 1 Reply

Jan 11 #1269263 Houston, Texas, United States

Menards does not deliver the product.
An independent delivery service delivers the product.
So your complaint as well your request for a discount needs to be directed to the independent delivery service instead of Menards.
Considering the bad weather in the U.S., deliveries may take longer.
No-one has any control over the bad weather, and that does include any business.

5 2 Reply

Jan 10 #1268992 Minneapolis, Minnesota, United States

First of all, you don't say what store you were dealing with. The weather here was causing commutes to take up to 4 times longer than normal due to the snow, can't believe that wouldn't put deliveries behind. Second, if you look at the delivery agreement you signed when you set up the delivery you are actually contracting with an independent delivery service. You might want to place a little blame their way.

2 2 Reply
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