I was not told about a delivery charge until I had completed the sale. Then they asked whether I wanted the old dryer hauled away.
I said "No," just to the garage. I was not told there would be an additional charge. When the delivery guy showed up he said their would be an additional charge but he didn't know how much. I, a 74 1/2 year old man, had to single-handedly move the old dryer to the garage.
I was livid. I called the store in West Lansing, Michigan, and talked to Andrew, who claimed to be the store manager. He said they can take it away but not move it within the house. Another five feet from the garage to the truck if he had taken it back.
I was more than livid. I was shaking, both from the exertion and from the feeling that I had not received all the facts when I bought the new dryer. I told "Andrew" that my son and I both spend a lot of money at Menards; would he refund me the delivery charge to keep me as a customer. He said, "No." The driver (no assistant) had already hooked up the new dryer while I was on the phone.
I went around the corner to the laundry room and told him I was cancelling the order. He packed it up and left. How *** of Menards to lose a long-time customer because a sales person was either untrained, too distracted because of understaffing, or just didn't care enough to tell me about ALL Charges.
So long Menards. Home Depot, Lowes, Best Buy and ABC Warehouse also sell dryers, not to mention small local dealers.
Reason of review: Combo of delivery & poor customer service..
Monetary Loss: $49.
Preferred solution: Price reduction.