Please pay attention to this complaint if you are a "Do it Yourselfer". Menards' idea of customer service is directing you to the manufacturer!
Menards customer service ends at the cashier.
I recently bought a custom Jeld-Wen patio door at Menards in Peawaukee,WI. The door arrived with a factory flaw, one side was warped and the door did not seal properly. When I notified Menards, their idea of customer service consisted of placing a call to the Jeld-Wen representative. THAT WAS IT!
The Jeld-Wen representative was excellent, but it was TWO MONTHS from the time I paid Menards until I received a replacement door. Menards played NO and I mean NO role in helping me get the replacement door, checking on the status of the door, or informing me as a customer on the status of the door I had already paid for. I provided my concerns to the store manager and he said he would get back with me no later than the following day. That was two weeks ago.
While I have had my problems with other retailers, I know first hand neither Home Depot or Lowes would completely abandon their customer to the manufacture.
Unfortunately, Menards lack of customer service past the point of sale is a lesson I learned the hard way. I hope you don't make the same mistake.