Midland, Michigan
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

I ordered cabinets from Menards and received a 300 credit rebate to use in the store. We are building a cabin up north so we were happy to get that and knew we wanted a ceiling fan for the bedroom, we spoke with a guy at Menards and found one we liked on sale from 180 to 150 and asked if it could be placed on a down rod answer yes but u have to special order it.

We did (living 30 mins away) when the item came in we drove to get it and buy the rod. The SAME guy said it can not be adjusted and then told us if we returned our item we could only get store credit so we had to buy a different 150 fan that was not on sale. So we swapped a $180 fan for a $150 fan and no one saw any problem with this even when I spoke with the manager.

This is bait and switch after we spend 3000 on cabinets. Will NOT be shopping Menards EVER again

Product or Service Mentioned: Menards Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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This did not happen. I call bluff.