No wonder they are the "richest" retailers in Wisconsin! With rebates only good in THEIR store and restocking fee of 25% on items.
The restocking fee is not stated anywhere on Internet when ordering, sales person at store said it was on special order but cooperate will not invert in letting consumers ordering on line what those items are. Instead, they let a customer purchase and the only place this is noted is on the receipt which means it's to late for the customer as you have already purchased it. So, if you have found a compera le product, with better features for you at a better price you will still be putting your money in Menards pocket as they will hit you with an exorbitant restocking g fee. It has been confirmed that neither Lowes nor Home Depot have ANY restocking fee.
When a person calls corporate to complain a very nice receptionist states that writing to them with your complaint is THEIR policy and they don't have the "capacity" to have a real person take your call! Who has time? This works for Menards and I think it can be seen as to why. The store manager stated it was because they would be "stuck" with the merchandise-I ordered a wire shelf!
How special is that? But because weeks later-yes, weeks I waited for this shelf, something better, in my opinion, came available where it could be picked up right at the store, I incurred a 25% restocking fee! I will NEVER shop at Menard's for BIG or little items again. They don't place important information on their web site-as th Appleton store manager stated they have requested for a long time AND they don't want to hear from their customer's except on THEIR terms.
So unless you want to spend your time making their life easier in the customer satisfaction area I would suggest you on line oreder else where. Like I will be doing. Also, as long as I have to be the one to bring this to Menards attention in "writing". I will be attempting to have it published for as much exposure as possible.
This way consumers will be aware before they order Anything online from Menards!
Sent from my phone which is not condusive to proof reading! Excuse errors but I was concerned about getting the basic information which I feel costs Menard consumers $ UN fairly out.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.