Menards - Customer Care Review
Ordered 1/2" Carolina Stair Single Swivel Base for Adjustable Slide Baluster.They are actually 3/8".
I had to pay a machine shop to machine them. I chose not to complain. Before I ordered them I asked I if would be able to return any not needed. I was simply told yes.
I ended up only needing them for the bottoms of the balusters so I took the unneeded and unopened remainder back. I was then told there is a 25% restocking fee. There was no mention of this before I purchased them even after I specifically asked about returns. After this second disappointment with the same purchase I am now complaining.
I spent $70.00 on unexpected machining cost and paid you $22.55 in restocking fees.I'm not happy.
This person wrote the review because of return, exchange or cancellation policy at Menards and attached a photo. Reviewer claimed that he or she wants Menards to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.