Product: Menards Customer Care Clear all filters (0 of 149 reviews match)
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For those of you who feel entitled to a discount at menards this upcoming veteran's day I just want to clear the air that there is NO discount specifically for current or former members of the military staff! We offer fair prices to everyone, everyday so please quit...
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Anonymous
Anonymous

I 100% agree they are a courtesy. I dont think anyone has ever joined the military to get discounts. And i even agree with Menards in offering the lowest prices, to every gues...

Anonymous
Anonymous

Discounts are a courtesy, Not a requirement.

Product
Menards Customer Care
#1396634
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had problem with deck stain sent in complaint got letter saying some one would contact me it never happened customer service is the worst i wil probably have to go to another store to get a better product menards probably dont care but you have just lost another...
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Anonymous
Get educated

Also this isnt a menards run website

Anonymous
Anonymous

Take a look at the letter you get from Menards. They forwarded your complaint to the manufacturer who is responsible for the warranty. That letter will also have contact infor...

Product
Menards Customer Care
#1305714
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My wife and I went today (7/16/2018) to buy some paint as we have on several different occasions. Today there were 3 employees back there and for some reasaon they could not figure out how to pull up the paint code for a paint my wife wanted for a different brand to be...
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Anonymous
Anonymous

you had 3 ppl trying to help you & you're complaining!!

Anonymous
Anonymous

Here are some things to consider about how things are done at Menards. The paint department also handles the groceries and pet supplies. It's possible that the people near the...

1.0
Product
Menards Customer Care
I didn't like
  • Store manager kevin harrisons attitude at the kansas city store
#1305323
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We have shopped at Menards for 27 years. We have seen the quality of their products go from acceptable to terrible. We decided to purchase a shelving unit at the Menards in Red Wing, MN this past weekend. Website stated they had 4 in store. Went there within an hour....
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1.6
Red Wing, Minnesota
Product
Menards Customer Care
I didn't like
  • Whole experience
#1304789
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DO NOT ORDER FROM MENARDS ONLINE The slow customer service seems to be intentional. Before the email customer service can respond or get processed your online order is already shipped and unable to be altered. The shipping was confirmed before any charge could appear...
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Anonymous
Anonymous

most places that you order online can't change/cancel/alter, etc because they're not set up to do that...they're set up for you to buy stuff at best

Anonymous
Anonymous

There is a simple solution here....before you order from anyone take time and make sure you actually want what you are ordering. At Menards there are even items you can specia...

Product
Menards Customer Care
#1304464
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I was in the store in the hardware isle picking up items for my husband. I had a bit of trouble the last time I was in there finding nylin lock nuts. So this time, when an employee entered my isle, I decided to ask for help after the employee was already helping...
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Anonymous
Anonymous

If you need help finding nuts and bolts go to a full service hardware store like ACE. Big box stores aren't known for service. They throw the products on the shelf and expect ...

Product
Menards Customer Care
#1280735
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Paid for items left my bag. Called they had it at front office. Go to get them they have put paid items back on the shelf. Took them 30 min to look up items and find them. It’s terrible that you put paid items back on the shelf. That’s not right
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Anonymous
Anonymous

Why isn't it right? Rather than having products sitting around cluttering up their office they make a list of the products that were left behind and put them back on the shelf...

2.2
Product
Menards Customer Care
#1268775
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Not 24 hours or two days, just a few hours, due to the fact that it came with only one battery that was DEAD. Menards fault for not taking good care of their rental equipment to begin with!:shrugging: Really does this person know that Menards makes money the longer...
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Anonymous
Anonymous

Did you sign the rental agreement that says that if the unit is not returned in the same condition it was in when you picked it up you were responsible for repairing it? Did y...

Anonymous
Anonymous

Did you e-mail them when you found the battery dead or call them first thing in the morning to let them know of the problem? You are much more likely to have late charges forg...

Product
Menards Customer Care
#1266227
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I am very disappointed with today's service when returning items. A person with the name Gaby at Menards'- Long Grove was very rude and did not want to help me. To my question, if someone else can help me just say NO. I was the only person at her desk so she was not...
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Anonymous
Anonymous

What are you babbling on about? You start by complaining about problems with a return but then talk about her not being able to find your order and that you had to find it you...

1.0
Product
Menards Customer Care
#1258204
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went to homewood menards about 9:15 pm wife and i to complete a project we are working on , have used menards for many years for supply. there have been times in the past you just over look the employee and his/her attitude and go on your merry way, but on this night ,...
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Anonymous
Anonymous

Your whole complaint is about how they changed out a cash drawer and you final comment is that you didn't like the price. Why on earth would you even get to a cash register if...

2.7
Product
Menards Customer Care
I didn't like
  • Price
#1257223
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