Product: Menards Customer Care Clear all filters (0 of 140 reviews match)
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I was in the store in the hardware isle picking up items for my husband. I had a bit of trouble the last time I was in there finding nylin lock nuts. So this time, when an employee entered my isle, I decided to ask for help after the employee was already helping...
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Anonymous
Anonymous

If you need help finding nuts and bolts go to a full service hardware store like ACE. Big box stores aren't known for service. They throw the products on the shelf and expect ...

Product
Menards Customer Care
#1280735
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Not 24 hours or two days, just a few hours, due to the fact that it came with only one battery that was DEAD. Menards fault for not taking good care of their rental equipment to begin with!:shrugging: Really does this person know that Menards makes money the longer...
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Anonymous
Anonymous

Did you sign the rental agreement that says that if the unit is not returned in the same condition it was in when you picked it up you were responsible for repairing it? Did y...

Anonymous
Anonymous

Did you e-mail them when you found the battery dead or call them first thing in the morning to let them know of the problem? You are much more likely to have late charges forg...

Product
Menards Customer Care
#1266227
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Went to Long Grove, Illinois Menards. Waited in line for my turn, there were 3 people infront of me.There was only one rep, anyway waited for my turn. Needed help with Black and Decker edger. Finally 2nd rep came and paged someone, waited again for 15 minutes, 2nd rep...
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Anonymous
Anonymous

Did you ever stop to think that the other people working in the hardware department may have been out on the sales floor helping other customers? Would you expect them to walk...

Long Grove, Illinois
Product
Menards Customer Care
#1250408
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Wouldn’t honor a price that was listed talked to two managers and filled out customer report from store and sent in
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Anonymous
Kluzs

It was on a shelf and there was way more than a couple and the description said pet bowl and I had a pet bowl the other was a pet scoop guess what it was a pet scoop!!’ The ot...

Anonymous
Anonymous

What exactly do you mean "wouldn't honor a price that was listed"?Was it a price in an advertisement, a sign, or a bin tag on a shelf? If it was an item on a shelf with a tag ...

4.0
Product
Menards Customer Care
I didn't like
  • Misleading the customer
  • Unhelpful customer service representatives
  • Customer service
#1250386
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The moron at Menards said it was just a mistake, I told him I ordered extras for a precaution against failure, hail damage ect. He gave me the BS excuse that it was just a simple mistake(even though the shingles were at the bottom of the pile). Their offer was a...
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Anonymous
Anonymous

WOW!!! There aren't many people in this world that are as perfect as you are. Why would someone intentionally put the wrong shingles on the pallet? I am pretty sure that if it...

Anonymous
Anonymous

I wouldn't do a damn thing to help you either! people make mistakes. How do you know they didn't think that the shingles on the skid were the correct ones before they started ...

Product
Menards Customer Care
#1232627
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Ww do not have any Menards stores in NJ so I am forced to order online. They offer nice model trains and accessories for model train layouts. For YEARS I have appealed to them to no avail about their pennywise-pound foolish policy of assessing this "processing fee"...
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Anonymous
Grandma D

Agreed. I too noticed this processing fee upon checkout. I had spent a lot of time shopping and navigating their app to find the perfect gift for my grand-daughters 6th birthd...

Anonymous
Anonymous

The processing fees are usually less than a dollar per item, not a significant charge. Would you rather have them just up the price of each item by a dollar to hide the proces...

3.0
Product
Menards Customer Care
#1231022
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I told her that if they were doing their job , I wouldnt have had to.Why are 4 people standing behind that couter and none of them paying attenrion to customers? Menards should realize that commercial card holders can go elsewhere. Customer aervice is usually pretty...
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Anonymous
Anonymous

Parts of this complaint make No sense to me.

Anonymous
Anonymous

How hard can it be to find the forms you need? They are all in numerical order with big numbers on the front of the bins. It isn't something most people need help with.

3.5
Product
Menards Customer Care
#1223619
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What started out as a problem in the store has escalated greatly since I tried contacting their customer service department, or lack there of! So I have to submit my issue in writing? What, nobody wants to hear it? Think people will see what a hassle it is to report a...
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Anonymous
Anonymous

Instead of calling the corporate office, you could just try to be nice and speak with the manager on duty at the store and asking them for help. Calling the corporate office d...

Anonymous
Anonymous

what on earth would make someone think there is any kind of expert working at Menard's or any box store? If they are experts and know what they are doing and can make three ti...

3.0
Product
Menards Customer Care
I didn't like
  • Misleading the customer
#1222124
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The Baraboo store,many times paint department has nobody in the area.you have to search for them.yesterday bad experience asking for help from Nick in electric.no interaction at check-out. Two bad attitudes.
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Anonymous
Anonymous

Where we're you looking in the-ain't department? If you just looked around the paint desk you missed most of the department. The people in the "paint" department are also in c...

Product
Menards Customer Care
#1196720
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I purchased three Tru-Bolt remote lock systems from Menards. I Installed two of them. Kept the third as a replacement unit. The remote on one of the installed units has a range of about six feet not the stated 50 feet. Assuming a defective battery was at fault I tried...
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Anonymous
Anonymous

First off, I just want to say, screw the comment section, and and second, also for the dolts in the comment section, have fun jacking off to Menards.

Anonymous
Anonymous

Did you ever stop to think there must be a reason that the Truck-Bolt locks sell for a fraction of the price of a name brand lock like Schlage or Kwikset? The reason they can ...

3.3
Product
Menards Customer Care
#1186475
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