Product: Menards Customer Care Clear all filters (0 of 153 reviews match)
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I returned an unopened online ordered item the very next day and I was charged almost $25. Sad
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Anonymous
Anonymous

What is your post about? If you look at their on-line order return policy it is pretty obvious that they are going to charge you a 25% re-stocking fee. It's always a good idea...

Product
Menards Customer Care
#1414045
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we have been in touch with their liability insurance carrier but they are very slow to respond. nothing back since June of 2018. sent a letter to Menard's and they pawned it back off to the insurance company. Thought it could easily be resolved but the carrier and...
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Anonymous
Anonymous

What type of resolution or compensation are you hoping for in this case? Just curious, what they are offering?

Anonymous
Anonymous

What exactly is the employee negligence you are talking about? Did an employe physically knock her over, was something pushed into her causing her to fall or did she trip over...

1.0
Product
Menards Customer Care
I didn't like
  • Lack of response plan for a slip and fall incident
#1409369
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I ordered an electric snow shovel online because Menards didn't have it in stock. I always shop at Menards but that has changed. I received the snow shovel only it was the wrong one. My fault not theirs. I was going to reorder the correct one but they changed me a 25%...
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Anonymous
Anonymous

If you look at their return policy it clearly states there will be a 25% restock charge on returns. Yes, it's steep but they rarely get their cost for a returned special order...

3.3
Product
Menards Customer Care
I didn't like
  • Refund policy on online returns of 25 percent ripoff
#1409091
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Big New Huge Menards in Springfield MO. Only TWO (2) electric carts for the disabled shoppers !!! Baby Boomers have the $$$ but can't traverse this huge store well.. GET on the program Menard's !!!! Last time we went out, there were NO carts available (duhhh).. we left...
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Anonymous
Anonymous

If you really need a scooter go out and buy one. Bet there are a lot of stores you shop in that don't have any. How many scooters does Home Depot and Lowes have for you? Or is...

Product
Menards Customer Care
#1399296
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For those of you who feel entitled to a discount at menards this upcoming veteran's day I just want to clear the air that there is NO discount specifically for current or former members of the military staff! We offer fair prices to everyone, everyday so please quit...
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LoudDachshund554
LoudDachshund554

This is Menards culture! Culture is built from how owners, operations manager, and GM;s behave. Your employees learn from you. Is this the type of behavior you model? Change t...

Anonymous
Anonymous

I 100% agree they are a courtesy. I dont think anyone has ever joined the military to get discounts. And i even agree with Menards in offering the lowest prices, to every gues...

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Menards Customer Care
#1396634
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had problem with deck stain sent in complaint got letter saying some one would contact me it never happened customer service is the worst i wil probably have to go to another store to get a better product menards probably dont care but you have just lost another...
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Anonymous
Get educated

Also this isnt a menards run website

Anonymous
Anonymous

Take a look at the letter you get from Menards. They forwarded your complaint to the manufacturer who is responsible for the warranty. That letter will also have contact infor...

Product
Menards Customer Care
#1305714
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My wife and I went today (7/16/2018) to buy some paint as we have on several different occasions. Today there were 3 employees back there and for some reasaon they could not figure out how to pull up the paint code for a paint my wife wanted for a different brand to be...
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Anonymous
Anonymous

you had 3 ppl trying to help you & you're complaining!!

Anonymous
Anonymous

Here are some things to consider about how things are done at Menards. The paint department also handles the groceries and pet supplies. It's possible that the people near the...

1.0
Product
Menards Customer Care
I didn't like
  • Store manager kevin harrisons attitude at the kansas city store
#1305323
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We have shopped at Menards for 27 years. We have seen the quality of their products go from acceptable to terrible. We decided to purchase a shelving unit at the Menards in Red Wing, MN this past weekend. Website stated they had 4 in store. Went there within an hour....
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1.6
Red Wing,Minnesota
Product
Menards Customer Care
I didn't like
  • Whole experience
#1304789
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DO NOT ORDER FROM MENARDS ONLINE The slow customer service seems to be intentional. Before the email customer service can respond or get processed your online order is already shipped and unable to be altered. The shipping was confirmed before any charge could appear...
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Anonymous
Anonymous

most places that you order online can't change/cancel/alter, etc because they're not set up to do that...they're set up for you to buy stuff at best

Anonymous
Anonymous

There is a simple solution here....before you order from anyone take time and make sure you actually want what you are ordering. At Menards there are even items you can specia...

Product
Menards Customer Care
#1304464
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I was in the store in the hardware isle picking up items for my husband. I had a bit of trouble the last time I was in there finding nylin lock nuts. So this time, when an employee entered my isle, I decided to ask for help after the employee was already helping...
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Anonymous
Anonymous

If you need help finding nuts and bolts go to a full service hardware store like ACE. Big box stores aren't known for service. They throw the products on the shelf and expect ...

Product
Menards Customer Care
#1280735
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