Product: Menards Customer Care Clear all filters (215 of 215 reviews match)
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Menards has no corporate customer service number. I'm done with this company. This is the last straw..
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3 comments
Anonymous
#1763027

What is you problem that you feel you need to talk to some one on the phone at their corporate offices about? They prefer e-mails or written correspondence.

This provides written documentation on both sides. It also allows them to research your complaint which they can't do while you are on the phone.

Phone calls can also be frustrating. Just think of how much Time you spend on hold waiting for a customer service rep at companies that do take calls.

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Review
#1682423 Review #1682423 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Poor customer service
4.6
Details
One tiny complaint about Menard's. Occasionally they will locate a rebated product in some really weird place... like disposable diapers in Paint. You can't find these oddly placed products unless you ask. But, generally the associates do know where the product is. No...
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1 comment
Anonymous
#1741448

At Menards Paint and groceries make up a department. You will also find toothpaste and deodorant back there as well. Is there any place in a lumberyard that really makes sense for disposable diapers?

Review
#1641484 Review #1641484 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Poor customer service
Last Friday I was at one of the local menards stores and noticed they had a new self service key machine. I have a neighbor who watches my dog occasionally so wanted a extra house key made for him. The machine accepts only credit cards (no cash) which was a concern...
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2 comments
Anonymous
#1738196

Menards seems to be doing everything they can to reduce the involvement of employees in your purchase. You will see the most employees in the store before 9AM.

They do their stocking between 5 and 9 AM. Their ideal sale is for a customer to come in, grab a cart, pick the product off the shelf and head to the register without talking to an employee.

They have been shifting their payroll dollars to the early morning stockers and a team keeping track of the inventory. It's getting harder and harder to find sales employees in their stores, let alone on that is knowledgable in the products they carry.

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Review
#1634858 Review #1634858 is a subjective opinion of poster.
Service
Menards Customer Care
Pros
  • Selection
Cons
  • Poor customer service in all departments
Reason of review
Poor customer service
3.0
Details
End result is that the local stores GM refunded the fee. However, when you call Menards, they do not leave options in their menu to speak to humans.. This took an afternoon to resolve..
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1 comment
Anonymous
#1733261

This doesn't always happen. You should give details of what your situation was and why they waived the restock charge.

Did the wrong item arrive, was it ordered at the store with their employees assistance or did you order it on line? Was it an odd item or something that could be easily re-sold?

Review
#1617700 Review #1617700 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Poor customer service
Spent about 20 minutes trying to get someone to help me with the door absolutely no help hung up on by answering machines rerouted thanks a lot
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3 comments
Anonymous
#1725785

They actually do this on purpose. They are doing it so you will have to go to the store and order it because the more people have to visit the store, the more people will buy!

Not a difficult concept to understand.

But that is basically why their online and telephone service sucks. It's why they never call anyone for rain checks.

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Review
#1607948 Review #1607948 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Poor customer service
2.6
Details
Everyone that is defending this fee is talking about the extra work to pull merchandise but it is charging me to have it shipped to my home regularly no store pull in addition to shipping charges so I have to pay someone at the warehouse to do their job? Also we tried...
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3 comments
Anonymous
#1720328

Every single company charges an online fee. They just sometimes charge you more for their product or more for shipping so you don't actually see that cost. It's cute that you think some people aren't charging it.

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Review
#1594890 Review #1594890 is a subjective opinion of poster.
Service
Menards Customer Care
Pros
  • Variety of products
Cons
  • Delivery
Reason of review
Pricing issue
Loss
$2
Tags
  • Menards Complaints
1.9
Details

Update by user Aug 01

Menards deserved & deserves the BBB rating of 'F' - Menards fails to make a good faith effort to be responsive, ignores direct contacts to customer service [ called "guest services ] including many, many emails, 3 hard-copy letters to the corporate address. Menards is...

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2 comments
Anonymous
#1720331

Get off your *** walk into the store and get it taken care of. Anyone who uses e-mails to solve this kind of problem....good grief.

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Review
#1573372 Review #1573372 is a subjective opinion of poster.
Service
Menards Customer Care
Pros
  • Corporate menards indifferent to customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
supply the missing parts, learn how to answer a business letter
Tags
  • Customer Service Indifferent
2.8
Details
Went to pick-up my Father’s Day gift my family bought on 6/13/2019. When my family bought it they were with the salesperson and they saw them on the shelf. The family specifically wanted to be sure it was going to be there as they could not hide them at home and I...
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6 comments
Anonymous
#1706856

That sounds terrible, but unfortunately not unsurprising with Menards. They only care about the penny today, not the satisfied customer.

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Review
#1562419 Review #1562419 is a subjective opinion of poster.
Service
Menards Customer Care
Cons
  • Leadership
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
2.6
Details
Went to Menards on a Saturday morning at 10:30 looking for several things. They had Blue Buffalo dog food on sale with a $20 rebate. None on the shelf but plenty 10' off the ground in overstock. So I go to check out the grain free Chicken Soup dog food that was on sale...
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1 comment
Anonymous
#1706186

The Menards in Tipp city has enough staff but they are not knowledgeable enough to help with location of items or the window department doesn't know how to order without brickmold, it was a young kid. The person that worked there last year was knowledgeable.

Review
#1555004 Review #1555004 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Poor customer service

Contact Menards Customer Service

Mailing Address:
Menards Guest Services
5101 Menard Drive
Eau Claire, Wisconsin 54703
United States
Phone:
(800) 871-2800
All Menards Contacts
2.7
Details
No answer - need to order a tub
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2 comments
Anonymous
#1695690

More information is needs regarding your complaint. This is a vague complaint that Cannot be addressed. No-one is a mind reader.

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Review
#1546091 Review #1546091 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Order processing issue