Product: Menards Customer Care Clear all filters (134 of 134 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I told her that if they were doing their job , I wouldnt have had to.Why are 4 people standing behind that couter and none of them paying attenrion to customers? Menards should realize that commercial card holders can go elsewhere. Customer aervice is usually pretty...
Read more
Anonymous
Anonymous

Parts of this complaint make No sense to me.

Anonymous
Anonymous

How hard can it be to find the forms you need? They are all in numerical order with big numbers on the front of the bins. It isn't something most people need help with.

3.5
Product
Menards Customer Care
#1223619
Reply to reviews
What started out as a problem in the store has escalated greatly since I tried contacting their customer service department, or lack there of! So I have to submit my issue in writing? What, nobody wants to hear it? Think people will see what a hassle it is to report a...
Read more
Anonymous
Anonymous

Instead of calling the corporate office, you could just try to be nice and speak with the manager on duty at the store and asking them for help. Calling the corporate office d...

Anonymous
Anonymous

what on earth would make someone think there is any kind of expert working at Menard's or any box store? If they are experts and know what they are doing and can make three ti...

3.0
Product
Menards Customer Care
I didn't like
  • Misleading the customer
#1222124
Reply to reviews
The Baraboo store,many times paint department has nobody in the area.you have to search for them.yesterday bad experience asking for help from Nick in electric.no interaction at check-out. Two bad attitudes.
Read more
Anonymous
Anonymous

Where we're you looking in the-ain't department? If you just looked around the paint desk you missed most of the department. The people in the "paint" department are also in c...

Product
Menards Customer Care
#1196720
Reply to reviews
I purchased three Tru-Bolt remote lock systems from Menards. I Installed two of them. Kept the third as a replacement unit. The remote on one of the installed units has a range of about six feet not the stated 50 feet. Assuming a defective battery was at fault I tried...
Read more
Anonymous
Anonymous

First off, I just want to say, screw the comment section, and and second, also for the dolts in the comment section, have fun jacking off to Menards.

Anonymous
Anonymous

Did you ever stop to think there must be a reason that the Truck-Bolt locks sell for a fraction of the price of a name brand lock like Schlage or Kwikset? The reason they can ...

3.3
Product
Menards Customer Care
#1186475
Reply to reviews
In today's world, it is unbelievable there is no customer service phone number where I can talk to a live human being.Stuck with wasteful and inefficient "zen desk" emails that have not resolved my canceled order issue. This is my first experience with...
Read more
Anonymous
chuck

They have added an additional 15 employees to each store with the addition of online. Get your facts straight ..

Anonymous
Anonymous

Menards is a big box brick and mortar company. On-line shopping is just a sideline for them so they aren't going to put much money into a customer service staff. If your are g...

Product
Menards Customer Care
#1176585
Reply to reviews
Menards - Do Not Buy From Them
When I returned one of the items valued at $109, they immediately forced the original $47 In Store Credit back on me and only returned $62 of my Cash. This is a shady business practice and allows Menards to withhold revenues from their customers in order to force them...
Read more
Anonymous
Anonymous

Of course they only returned some of your cash. You bought items on a store credit, then attempted to do a return in order to turn that store credit into cash. Unfortunately...

Anonymous
Anonymous

Most stores do the same thing anymore. Store credits are issued when you return products without a receipt. This discourages shoplifters as they don't get cash back. When you ...

2.9
Product
Menards Customer Care
#1161268
Reply to reviews
Every wonder why Menards charges your credit card before they ship your products? Has no online number to call for customer service? Has no online reviews of thier products? They did have them once but had to removed them because the review were so bad of thier own...
Read more
Anonymous
AC

I don't know what company wants to get stuck with product a customer doesn't pick up? Most charge you before they will order it. Small businesses will charge you at least ha...

Anonymous
JohnH

Almost no vendor waits to charge your card until shipped. Customer service number is included on every individual store listing.Removed the reviews? Yep. Like 2 years ago - ...

Product
Menards Customer Care
#1155965
Reply to reviews
Stopped at Menards in Forest Lake Sun 11-26 10:45AM to buy a Christmas tree. Their garden center registers and doors were closed. Has Menards become so complacent that they don't feel they need to provide the convenience that their competition does in making purchases?...
Read more
Anonymous
Anonymous

You live in MN, go to the woods and get your own tree.

Anonymous
Michigander

Forest Lake, MN in November - and you want a cashier to stand in the unheated garden center for 10 hours so you don't have to walk 20 extra yards?? They lock the garden cente...

2.8
Product
Menards Customer Care
#1137314
Reply to reviews
You had a ad in Sunday's paper for hand warmers I drove 5miles to buy them.I looked all over asked two workers were they would be they both said the were in the hunting dept I looked twice nothing. I ran to another worker and had her looked them up,she did and told...
Read more
Anonymous
Fred R Huber

I attempted to use the big card for a internet order item . When I entered my acct. # my name & info displayed but the number was invalid. Capital one verified nothing was wro...

Anonymous
Anonymous

Wow, what a problem to be pissed about.

1.0
Product
Menards Customer Care
#1135281
Reply to reviews
I find it interesting that all of the "anonymous" comments appear to be written by people from Menards and defending the store no matter what the complaint. Also interesting that their responses are very consistent with my personal interactions with store and corporate...
Read more
Anonymous
Anonymous

Mr. Shark Nasty is correct. You're anger at the store employees is misdirected. These poor saps are simply doing what they are told by senior level executive leadership (at ...

Anonymous
Anonymous

I worked for Menard's for 8 months and in retail for over thirty years. I will tell it like it is whether it seems like i am supporting Menard's or not. Unfortunately a lot of...

1.8
Product
Menards Customer Care
I liked
  • Deshaun was helpful to my mother
I didn't like
  • Wont accept return on defective product
#1131966
Reply to reviews