Product: Menards Customer Care Clear all filters (124 of 124 reviews match)
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I find it interesting that all of the "anonymous" comments appear to be written by people from Menards and defending the store no matter what the complaint. Also interesting that their responses are very consistent with my personal interactions with store and corporate...
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Anonymous
Anonymous

Mr. Shark Nasty is correct. You're anger at the store employees is misdirected. These poor saps are simply doing what they are told by senior level executive leadership (at ...

Anonymous
Anonymous

I worked for Menard's for 8 months and in retail for over thirty years. I will tell it like it is whether it seems like i am supporting Menard's or not. Unfortunately a lot of...

1.8
Product
Menards Customer Care
I liked
  • Deshaun was helpful to my mother
I didn't like
  • Wont accept return on defective product
#1131966
Reply to reviews
just starting on a house but they will never see me or my family again ….they suck…Menard's the next letter is to the CEO and with be an affidavit of true ..Please please please don't use there online service you will be sorry as i am today….Menards Shame on you and...
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Anonymous
Anonymous

You leave out a lot of detail. What happened when you tried to buy the item? Why wasn't the item delivered or picked up? Did they say they were issuing a refund? How long ago ...

Anonymous
Slim

Well tarnation pardner.Let them varmints eat yer dust.

1.0
Product
Menards Customer Care
I didn't like
  • Service
#1129418
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Menards has gone as far as to install refrigerated units to sell staple items. Staple items should be made available to people who rely on link cards. I have a permanent disabilities and there is a Menards on the assisted bus route I frequent. I was very surprised when...
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Anonymous
Anonymous

Menards. Doesnt accept this, because they must carry a certain food items and cold meats. Which they dont carry some of these items. So the government wont allow Menards to u...

Anonymous
Anonymous

all retailers that accept welfare forms of payment have some kind of signage at the front of the store

3.3
Product
Menards Customer Care
#1117389
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Menards Customer Care Review

#850007
2.7
Details
Management is REALLY screwed up. They are rude and dont have a clue about treating people with any respect.burt and ernie (Aaron ) can kiss my ***. Loveland menards suck.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
My brother and I were in you store today.He is 75 and legaly blind.We wanted to check out th 4 small items he had at the customer service desk( like we have done many times before. We were told no. It was a corporate decison.So my brother had to walk so much futher,...
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Anonymous
Anonymous

when you're at walmart you probably also check out regular general mdse at the automotive counter to so as to delay the actual customers with auto related needs---tires batter...

Anonymous
S.Albers

The reason we went to the customer service desk is it is closer to the exit to where my car is. So then my brother will not have to walk so far. He is just now getting used to...

3.8
Menards Ontario, Ohio
Product
Menards Customer Care
#1117036
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October 12 2017 I witnessed a employee of Menards at the Saginaw Mich. store be abruptly rude to a elderly lady that was trying to return a portable generator that was defective. The generator was purchased approx. 6 hours earlier. The generator would not start on the...
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jdmomm
jdmomm

if the gas is drained then they can take it back, if you don't take it back don't sell it....RUDE people in this business...

Anonymous
Anonymous

Menards is evil.

Product
Menards Customer Care
#1116315
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I was pretty excited to find the shower enclosure I was looking for $20 cheaper than anywhere else! Being new to the area, I had never been to Menards. I order them on line and they came in about 2 weeks later. I picked them up and they did not fit. Pretty bummed I...
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Anonymous
Anonymous

OP:This is the link to their return policy, which you have access to.https://www.menards.com/main/menufootermobile/return-policies/store-return-policy/c-3545.htmWhen you read ...

Anonymous
Anonymous

Go to their web site and look at their return policy. It's pretty clear that there is a 25% restock charge on on-line orders and special orders. If it wasn't a stock item in t...

1.0
Product
Menards Customer Care
I didn't like
  • Being ripped off
#1111203
Reply to reviews
I have spent probably a hundred thousand at my local Menards in the last few years. I still have 2k worth of rebates to spend. My local Menards (Lawrence KS) has always been excellent. The customer service, the staff are great. If you are looking for something or have...
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Anonymous
Anonymous

Can this possibly be true. Someone that can actually follow instructions and properly send in their rebates and actually receive them? Seems like this site is full of people t...

4.8
Product
Menards Customer Care
#1106117
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My wife made a special trip (60 miles) the next day to get it and was told some one else got the item the day before. What is really upsetting to me is no solutions were offered to rectify a company screw up that cost me time and travel expense. in the past have bought a lot of things at Menards...
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Anonymous
Anonymous

Doesn't matter AT ALL if it is paid for! They will sell it again if they have another customer wanting to buy it! Then they will re-order it for you. And if you have paid for ...

Anonymous
Anonymous

That's not a screw up on Menard's part. That is their company policy! They are not actually allowed to hold ANY item for pick-up! Even if it's PAID for! There is absolutely no...

Product
Menards Customer Care
#1100272
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I placed a order, few minutes later I tried to cancel it and I realized they don't have a 1800 number , the website says you need to send a email to cancel it, I sent the email I called and hour later I went to the store and now the told me was too late, the reason I...
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Anonymous
Anonymous

I'd send an e-mail explaining that the store had called and said what they had was in bad condition and wanted to know if you wanted it. I expect that you will find that they ...

Product
Menards Customer Care
#1097158
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I am a frequent shopper at Menards Angola Indiana. Someone needs to take a look at a daily routine there on the sales floor. All the time I go there the employess (not all but an excessive amount of them) are hanging out at there desk stations or talking to one another...
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Anonymous
Anonymous

Ever heard the phrase "you get what you pay for"? Well what you are seeing is a perfect example of that. You shop at Menard's because you want low prices in the first place! W...

Anonymous
Anonymous

When you shop at a store that pays minimum wage don't expect much more than minimal service. If you want good service go to the hometown lumber yard or hardware store where th...

Product
Menards Customer Care
#1086734
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