Product: Menards Customer Care Clear all filters (130 of 130 reviews match)
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In today's world, it is unbelievable there is no customer service phone number where I can talk to a live human being.Stuck with wasteful and inefficient "zen desk" emails that have not resolved my canceled order issue. This is my first experience with...
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Anonymous
chuck

They have added an additional 15 employees to each store with the addition of online. Get your facts straight ..

Anonymous
Anonymous

Menards is a big box brick and mortar company. On-line shopping is just a sideline for them so they aren't going to put much money into a customer service staff. If your are g...

Product
Menards Customer Care
#1176585
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Menards - Do Not Buy From Them
When I returned one of the items valued at $109, they immediately forced the original $47 In Store Credit back on me and only returned $62 of my Cash. This is a shady business practice and allows Menards to withhold revenues from their customers in order to force them...
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Anonymous
Anonymous

Of course they only returned some of your cash. You bought items on a store credit, then attempted to do a return in order to turn that store credit into cash. Unfortunately...

Anonymous
Anonymous

Most stores do the same thing anymore. Store credits are issued when you return products without a receipt. This discourages shoplifters as they don't get cash back. When you ...

2.9
Product
Menards Customer Care
#1161268
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Every wonder why Menards charges your credit card before they ship your products? Has no online number to call for customer service? Has no online reviews of thier products? They did have them once but had to removed them because the review were so bad of thier own...
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Anonymous
AC

I don't know what company wants to get stuck with product a customer doesn't pick up? Most charge you before they will order it. Small businesses will charge you at least ha...

Anonymous
JohnH

Almost no vendor waits to charge your card until shipped. Customer service number is included on every individual store listing.Removed the reviews? Yep. Like 2 years ago - ...

Product
Menards Customer Care
#1155965
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Stopped at Menards in Forest Lake Sun 11-26 10:45AM to buy a Christmas tree. Their garden center registers and doors were closed. Has Menards become so complacent that they don't feel they need to provide the convenience that their competition does in making purchases?...
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Anonymous
Michigander

Forest Lake, MN in November - and you want a cashier to stand in the unheated garden center for 10 hours so you don't have to walk 20 extra yards?? They lock the garden cente...

2.8
Product
Menards Customer Care
#1137314
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You had a ad in Sunday's paper for hand warmers I drove 5miles to buy them.I looked all over asked two workers were they would be they both said the were in the hunting dept I looked twice nothing. I ran to another worker and had her looked them up,she did and told...
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Anonymous
Fred R Huber

I attempted to use the big card for a internet order item . When I entered my acct. # my name & info displayed but the number was invalid. Capital one verified nothing was wro...

Anonymous
Anonymous

Wow, what a problem to be pissed about.

1.0
Product
Menards Customer Care
#1135281
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I find it interesting that all of the "anonymous" comments appear to be written by people from Menards and defending the store no matter what the complaint. Also interesting that their responses are very consistent with my personal interactions with store and corporate...
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Anonymous
Anonymous

Mr. Shark Nasty is correct. You're anger at the store employees is misdirected. These poor saps are simply doing what they are told by senior level executive leadership (at ...

Anonymous
Anonymous

I worked for Menard's for 8 months and in retail for over thirty years. I will tell it like it is whether it seems like i am supporting Menard's or not. Unfortunately a lot of...

1.8
Product
Menards Customer Care
I liked
  • Deshaun was helpful to my mother
I didn't like
  • Wont accept return on defective product
#1131966
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just starting on a house but they will never see me or my family again ….they suck…Menard's the next letter is to the CEO and with be an affidavit of true ..Please please please don't use there online service you will be sorry as i am today….Menards Shame on you and...
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Anonymous
Anonymous

You leave out a lot of detail. What happened when you tried to buy the item? Why wasn't the item delivered or picked up? Did they say they were issuing a refund? How long ago ...

Anonymous
Slim

Well tarnation pardner.Let them varmints eat yer dust.

1.0
Product
Menards Customer Care
I didn't like
  • Service
#1129418
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I've supported Menards for many years with thousands of dollars in purchases with my hard earned money during my working years. Do you think they will offer a discount to a senior citizen living on social security? *** NO!!! You'd think they'd show some appreciation to...
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Anonymous
Anonymous

Wow....entitled much? No business is obligated to offer you a discount because you are a senior citizen. In fact most businesses don't. I'm sure Menards will survive withou...

Anonymous
Anonymous

If you have to explain that you're doing a parody, then you're not very good at parodies.

4.2
Product
Menards Customer Care
#1124946
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Menards has gone as far as to install refrigerated units to sell staple items. Staple items should be made available to people who rely on link cards. I have a permanent disabilities and there is a Menards on the assisted bus route I frequent. I was very surprised when...
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Anonymous
Anonymous

Menards. Doesnt accept this, because they must carry a certain food items and cold meats. Which they dont carry some of these items. So the government wont allow Menards to u...

Anonymous
Anonymous

all retailers that accept welfare forms of payment have some kind of signage at the front of the store

3.3
Product
Menards Customer Care
#1117389
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My brother and I were in you store today.He is 75 and legaly blind.We wanted to check out th 4 small items he had at the customer service desk( like we have done many times before. We were told no. It was a corporate decison.So my brother had to walk so much futher,...
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Anonymous
Anonymous

when you're at walmart you probably also check out regular general mdse at the automotive counter to so as to delay the actual customers with auto related needs---tires batter...

Anonymous
S.Albers

The reason we went to the customer service desk is it is closer to the exit to where my car is. So then my brother will not have to walk so far. He is just now getting used to...

3.8
Ontario, Ohio
Product
Menards Customer Care
#1117036
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