6 comments
Not resolved
2.7
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Ordered 1/2" Carolina Stair Single Swivel Base for Adjustable Slide Baluster.They are actually 3/8".

I had to pay a machine shop to machine them. I chose not to complain. Before I ordered them I asked I if would be able to return any not needed. I was simply told yes.

I ended up only needing them for the bottoms of the balusters so I took the unneeded and unopened remainder back. I was then told there is a 25% restocking fee. There was no mention of this before I purchased them even after I specifically asked about returns. After this second disappointment with the same purchase I am now complaining.

I spent $70.00 on unexpected machining cost and paid you $22.55 in restocking fees.I'm not happy.

Review about: Menards Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Had an Experience with Menards?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Tipton, Missouri, United States #1248208

Restocking fees are part of your SO contract. Doesnt matter if "no mention was made" or not, you are still subject to it and this is on you. Also, any third party costs are completely your affair and have nothing to do with the store's policy, regardless of any problems with the product itself....but this doesn't (well *shouldn't*) even need to be said...

Anonymous
Toledo, Ohio, United States #1232500

You, sir or ma'am, are a liar.Since you so kindly showed the return receipt, it clearly shows that you original order was online.

Who, then, did you ask about the return? Did you stop your online transaction and randomly call a store so that you could pose your questions to a person?

Complain about the fee if you choose, but why do you feel it necessary to lie about the situation?It invalidates your whole complaint.

Anonymous
Marion, Ohio, United States #1232172

How do you machine 3/8" down to 1/2"?

Anonymous
#1231737

Where you able to return them?Was your question answered?

Did you bother reading your contract? Your receipt? The gigantic sign?

Visit returns section of their website?Are you an adult or do you still need breast fed?

Anonymous
to Anonymous Mound, Minnesota, United States #1232468

U r a ***. Only way you have this attitude is you are from their corporate office.

Anonymous
to Anonymous #1232728

Breast fed then?Gotcha.

And no just not ignorant to the vast and ever changing world ahead of us all. The information is always there you just have to learn to make an effort.

It only benefits yourself.Always be open to new information else you are closing yourself off from our world.

You May Also Like

Menards - Yardsport YS 200 Menards "I bought a YS200 UTV used for $1900. it ha the front bumper and roof. It runs very good! I have taken it to several tractor shows so I can..." Read more I'll never deal with Menards again Menards "I ordered John Sterling heavy duty steel closet poles. They arrived in a card board box but not padded or wrapped separately. They banged into each other causing flaws in..." Read more Fault advertisement on Mini Bark Nuggets Menards Menards "I recently purchase several bags of a product advertised by the signage and sample display case at the Evendale Ohio store as Mini bark Nuggets, only to find out..." Read more Menards - Forced to spend vendor credit at store Menards "Windows ordered. Received damaged. Extensive damage on unpacking Window pane sent for replacement. 3 week wait. Store received. Store lost. 3 return trips. Could not find. Found window, didn't fit. Wait for re-ordered window. -I- contacted Vendor arranged damages settlement..." Read more Pulse TV - Opened package and found screw stripped on floodlite Pulse TV "yes, I tried but its Sat. I guess they are not at work, light has 2 stripped threaded holes used for mounting need you to make good on this sale...." Read more Mercari - They do NOT care about YOU Mercari "Please remember, the Mercari team does not give 0 F***''s about you, always know this. I (was) a seller. I sold tons of stuff. I wrapped my packages in pink..." Read more Done Com - Poor customer service and unprofessionalism Done Com "We engaged done.com for replacing toilet seats and faucets in multiple bath rooms at our home in December. The service technician came late for appointment and left after two hours...." Read more We're taking legal action against CMK Construction, Inc. Cmk Construction "It has been two months since I originally posted this review. Since then, we have retained legal counsel. Unfortunately, CMK Construction has not been responsive to our attorney. Therefore, at..." Read more