My refrigerator broke, middle of the summer in Iowa. Needing to save my food, i went to Menards in Ankeny Iowa and purchased a new Whirlpool side by side.
While there, also purchased a matching dish washer. With in 2 weeks, the food in the fridge was warm and we had to throw it away. I called Menards-the were uninterested in my problem and told me to deal directly with Whirlpool. I contacted Whirlpool, it took them a week to get a tech out to look at the fridge.
That was yesterday, the tech did something, left and said it was fine. Today i am throwing away more food because it is warm. I went to Menards and politely asked it they would just give me another fridge to replace this one. They basically said "I" had to call Whirlpool and tell them to credit the store the price of a new fridge and they would replace it.
Have they ever heard of customer service. Menards has no problem taking your money, but when you have a issue with one of their products, go tell someone who cares. I made the manager on shift write me a letter documenting i was in the store within 30 days complaining of their product for the attorneys. I called Whirlpool again-it will take them another week to get to my house to look at this fridge.
I asked them how do i cool my food? The said it was my responsibility to keep it cold.
I recommend you don't buy any appliances at Menards unless you like being treated like this and have a lot of money to buy food and then throw it away.
Monetary Loss: $900.