I am Retired Army and 100% Disabled by the VA. I have trouble walking due to nerve pain in my legs.
I use a cane and working my way up to a walker with seat soon. Every big box store in the Champaign/Urbana Illinois area, Walmart, Lowes, H D, Sams Club, offer motorized assistance for disabled customers. MENARDS in Champaign Illinois does not. They offer 2 wheelchairs with baskets.
I have asked about motorized assistance several times and emailed Corporate. No response, store managers say they will inquire with corporate,right. This has been going on for several months. The last visit, I was misdirected from one end of the store to almost the other end.
I was unable to find any customer service help,most of the workers were up front with none in roaming around to help. I was not the only shopper pissed about lack of customer service. By this time I was experiencing major leg pain so I limped out and had loud words with a manager as I left.So, I will no longer shop there and in mean time,I'll contact the Office for ADA at the Fed level and see what they say.
I am not asking for sympathy, I don't want sympathy. I do want a way to shop independently in a large store without being caused pain, just like every other abled bodied shopper does when using a store supplied shopping cart.