Menards of Jefferson City, MO conducted a vehicle search of my truck after I was told to drive to their storage lot to load the three pieces of rebar onto my small trailer. The young man at the gate was very nice and agreed that the policy of vehicle search was wrong.
After being allowed to exit the lot,I stopped at the store and complained to the manager. I was more or less told that the policy was in effect because of all the thievery going on. I told him that was no way to treat loyal and honest customers. I suggested that the policy should change and to place cameras in the lot to record any thefts since they already record your vehicle licence number at the gate.
He said that policy would not change and putting up cameras just was not a workable solution. I informed him that there were cameras at my place of employment and it is a solution that works. I believe the treatment I received by being subjected to a search was wrong.
Peerhaps they should provide a better service by having someone to accompany the customer to help locate and load items would eliminate the need for cameras or this policy of vehicle searches. I'm usually in Menards a minimum of once a week, but until this changes, I think my money will be better spent elseware.
Product or Service Mentioned: Menards Manager.