Menard's has terrible service. I live almost an hour away from the store in Central Nebraska and was up because I had to fix up after a storm and after finally recieving my insurance payment, spent over 50,000 on a project.
I had a few problems at the registers because my card 'apparently' had a daily limit. The cashier didnt know what to do, saying it was confidential info and couldnt say why. They then HAD to call a manager for help. He offered to call and talked to my bank in order to 'allow the purchase'.
I instead wrote a check he HAD to approve!!! after checkin my license and entering it into the register. I finally paid and returned home to wait for the delivery the next day. When the delivery guy came in the morning I found out some items were missing!
The driver said he couldnt go back and get them, since he had other deliveries that day. I called the store and complained...Those *** told me they would have an employee bring them down for me, but he was late because of "construction". I lost a good amount of work because of this. When i called the store manager to complain he offered his apologies and offered to take a measley 5 percent off of my total.
He told me it would have to be in an instore credit unless i waited for the check to clear the bank! I refused the 2,500 dollars and will only shop locally even if it is more expensive. I doubt I will return to Menards, the employees tried too hard to help, but only made things worse! I was upset because it took almost 30 mins for the building dept to write up my order!
Then getting held up at the registers when their motto is no waiting for savings! You think for a sale this big they wouldnt have had to 'verify' my check or id, instead treating me like a criminal.
Sorry this is a long review, but it is necessary to include every event so YOU can avoid that kind of treatment! Not only will they waste you're time, but if they mess up their manager will try to buy you off!! I sent a letter to their corporate office, but don't expect a response because they only care about money.
Sadly I gave them 50,000 dollars to pad their wallets. Goodbye Menards maybe you will learn to treat you're customers better!
Product or Service Mentioned: Menards Delivery Service.
Monetary Loss: $50.