I have been shopping at my local Menard's in Gurnee, IL. since 1997. This past December my water heater began to leak on a Saturday during our first winter snow storm and bitter cold. I found a contractor who could do the installation and met him at the Menard's store to purchase the water heater, a Richmond water heater made by Rheem. After it was installed and filled with water, it turned out to be defective. I called the store and asked for the manager. I was asked what the problem was and transferred to a person who was not the store manager, but the plumbing dept. manager. I was told to bring the defective water heater back for an exchange. So the new water heater had to be drained, unistalled and brought back to Menard's. The replacement water heater was installed and also defective. Again, i was told by the same dept. manager to bring it back for an exchange. The third water heater was installed and works fine.
Here's the problem: I had to pay the contractor to install, uninstall and return two defective water heaters to Menard's. I was assured by the plumber dept. manager who handled this from the beginning that the extra costs would be covered by Menard's and/or Rheem. I was told it could take 2-4 weeks to resolve. Well, four weeks has gone by and neither Menard's nor Rheem has come forward to resolve this problem.
I would strongly suggest not shopping at Menard's for any bigger ticket items as they do not stand behind their products or there manager's word. I also would consider purchasing a different brand of water heaters .