Went to return an item that was damaged in box for exchange. Csr called manager over and she told us it was not available in store oos and discontinued.
I walked back to where we picked up the item and the store had 7 on hand. I went back to the manager and she said they were spoken for. Although all 7 were still on he floor. Very poor cust service.
And I don't care if you lie to me but don't lie to my wife. Manager spoken with is Amy h.
I suggest more training and observations. Possibly demotion to lead or base associate.
Product or Service Mentioned: Menards Manager.
Monetary Loss: $145.