Bismarck, North Dakota

Went to return an item that was damaged in box for exchange. Csr called manager over and she told us it was not available in store oos and discontinued.

I walked back to where we picked up the item and the store had 7 on hand. I went back to the manager and she said they were spoken for. Although all 7 were still on he floor. Very poor cust service.

And I don't care if you lie to me but don't lie to my wife. Manager spoken with is Amy h.

I suggest more training and observations. Possibly demotion to lead or base associate.

Product or Service Mentioned: Menards Manager.

Monetary Loss: $145.

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