Bismarck, North Dakota
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Went to return an item that was damaged in box for exchange. Csr called manager over and she told us it was not available in store oos and discontinued.

I walked back to where we picked up the item and the store had 7 on hand. I went back to the manager and she said they were spoken for. Although all 7 were still on he floor. Very poor cust service.

And I don't care if you lie to me but don't lie to my wife. Manager spoken with is Amy h.

I suggest more training and observations. Possibly demotion to lead or base associate.

Product or Service Mentioned: Menards Manager.

Monetary Loss: $145.

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