On October 4. 2023, I purchased a snow blower by phone and paid for it.
I made arrangements to pick it up on October 7th. On my arrival at the customer desk, where I obtained the paper work to pick up the snow blower in the desinated area. I went to the area, as instructed, where a person took my paper work and went to find my snow blower. After he had been gone for a very long time, two people came and advised me that they were having a difficult time finding my purchase and if I had a few more minutes.
I told them "Yes" and they left. Some time later, they came back and informed me that they could not find my purchase and that I had two options. One was to make a deal with them on a different snow blower and the other was to receive my money back. As I had been there for over 2 hours, I asked if I could come back the next day and try to deal on a different snow blower and got my money back.
On arrival the next day, they offered me a less expensive snow blower for the sale price of the original snow blower that I had previously purchased, but no $100 mail in rebate. At that time, I asked if they would get any more snow blowers in the future and they said "yes" but they didn't know when. Then I asked if I could get a snow blower for the same price as the one I had purchased previously. They said "yes" but I would not receive the $100 rebate.
I chose not to do either options as I felt I was not getting a fair deal. I feel that Menards used my money for 5 days. I have no snow blower and I think this borders on theft of my property during the five days that I had paid for it. I would appreciate a response on how this can be resolved.
My family has been a customer of Menards for a long time. Thank you
Product or Service Mentioned: Menards Rebate.
Monetary Loss: $200.