My last visit to Menards was not pleasent. I purchased 8 6"x6"x10' long landscape timbers and was told I'd have to climb a steel ladder to get my product from the top rack in the yard.
One employee did take pitty and handed the timbers to me while I was on the ladder which I had to climb down with the timber over my shoulder. All this occured while two other employees watched from the ground floor. I asked them for help. their answer: "your doing good".
I would have blowen my top if it wasn't for the fact that I had my young son with me, and Menards was the only place that had 10' timber. If I every buy lumber from Mernards again, I'm going by myself and going prepared for battle.