What started out as a problem in the store has escalated greatly since I tried contacting their customer service department, or lack there of!
So I have to submit my issue in writing? What, nobody wants to hear it? Think people will see what a hassle it is to report a problem and just forget about it?
This is ridiculous!
I went to the store on the South side of Des Moines, to the “kitchen design” center.
To start off, the person I dealt with fumbled around as she didn’t know how to use the design program. As we continued, she kept asking “what do you want here?” What do you want there?” I told her, I don’t know, give me some ideas. All she kept saying is “you can put whatever you want”.
I told her, I want my kitchen layout to be as efficient as it can be. I kind of thought that someone who designed kitchens for a living would be able to give me some ideas.
Again, she said. You can put whatever you want wherever you want. I told her again, “I’m looking for help with this!” That’s when she rudely said, “Well we DON’T come to your house and do this!”
I never thought for a moment that they did!
Here’s the deal, I have the form that shows the cabinets and their dimensions. The prices are marked on the display racks. I know how to read a tape measure and operate a calculator.
If I knew how the best way to lay things out were, I wouldn’t be going to a kitchen designer now would I ?
At this rate, that’s not a kitchen design center, it’s nothing more than someone telling you what the project will cost!
As I said, the prices are on the rack, I have a calculator, and a tape measure.
What purpose does that person serve other than mislead people into thinking that they are there to help them only to find out that they’ll only get frustrated and insulted?
In the end, I STILL need kitchen cabinets, I have NO idea what my options are and am pissed off at the rude customer service. Add to that, I try and call customer service and am shrugged off to deaf ears and lost in the e mail system!
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.
Menards Cons: Misleading the customer.