5-6 weeks ago my wife and I were in the Bismarck ND Menard's. We were
shopping for a washer and dryer. We were told by the salesperson that
there was a rebate (in store) for both the washer and dryer. Imagine our
surprise when we only received one rebate, after calling the store manager
we were told that we needed to name the salesperson who helped us. No one
gave us a business card and their name was not on the sales receipt. When
we told him that we didn't remember, he said "then I can't help you". I
can't imagine that your company would condone such abhorrent behavior. The
customer service is awful and I have made sure to inform my family of how
we were treated and most have said they will shop at Lowe's instead. My
family had built a number of things with Menard's but we will be moving
on, its unbelievable that a salesperson would say that on his own just for
the commission and I feel the company probably tells them to do that.
Product or Service Mentioned: Menards Customer Care.