Chicago, Illinois
Not resolved
3.6
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2 comments

We purchased a refrigerator during a rebate week. It was delivered with damage.

Menards offered a reduction in price if we would keep the damaged one rather than having it replaced, we accepted. We fully expected that we would also get a rebate based on the lower amount paid.

After waiting 8 weeks for the rebate we were told that since we accepted the lower cost we would not receive any rebate.

This leaves us with a damaged refrigerator that cost us more than if we had sent back the damaged one for a good one.

Product or Service Mentioned: Lg Electronics Refrigerator.

Reason of review: Damaged or defective.

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Anonymous
#1201185

Oh ho, that's pretty shady! Normally I chalk up things like this to consumers not using common sense and not bothering to inform themselves, but yeah...one of the managers definitely pulled a fast one on you there, intentional or not.

Discounted items are price overriden which are automatically ineligible for rebates, that is true, and in this case normally a gm would normally have the front end just write out a credit at the store level for compensatory purposes because of this. Seems like they went the other way on this one though....

Anonymous
#1196189

What was the original and reduced prices? Let's do the math. X /