We purchased a brand new whirlpool washer from Menards on March 17,2013. I felt confident, since 10 years ago I also purchased a whirlpool washer from Menards with no problem.
We had the washer for 8 days and the washer stopped working. We called Menards to see if we could get a replacement. But to our dismay we were informed we was 1 day late for returns out of the box. I said how would we know if it's working or not if it's not out of the box.
But anyway we had to call Whirlpool to see if they could troubleshoot with us. Immediately when we told them it wasn't spinning and the lid lock light would just keep blinking. She said it sounded like a glich. So they sent a repairman out on Thursday, he informs us the motor on this brand new washer is out.
And the control panel is burned out on this brand new unit we only got 8 loads of clothing out of. He said he has to order the parts, which would take at least a week. so we decided to go back to Menards to try and plead with them to let us exchange the unit, but after the front end manager Eric, informed the store manager Jonathan Whitelaw of what we wanted, he wouldn't even come out and speak with us. The customer service girls kept apologizing and saying he's sitting right there in his office, but he wouldn't come out.
So after waiting 30 minutes, we decided to talk to someone at corporate. They only had the appliance buyer to email us that he would try to get whirlpool to expedite service. No one ever addressed the issue that the manager wouldn't communicate with us. I hope they enjoyed all of the money we have spent with them in the past.
We had our entire kitchen cabinetry ordered from them. our bathroom, our fencing around our home, everything. We conveyed all of this to them. So since this is how they treat their customers I am really glad I work in a large grocery store, and I make sure I tell all of my customers don't get any major appliance from Menards, because it's obvious they get all of the defective products tha thas not passed inspection.
so they hope it last past 7 days so they can wash their hands.
So here it is april 3rd. We have spent $450.00 and still have no working washer.
Monetary Loss: $450.