We ordered a shower for a remodeling project from Menards in Fort Wayne, IN in a custom color and were told by the sales associate that it would be in in about three weeks. We were led to believe that everything was set and we could expect it about then.
When we went to pick it up we were told it was never ordered because we didn't pay for it which apparently was required before ordering, although we were never told. We had already purchased a toilet in said matching color as well as a vanity top, paint and tile. After finding out that it wasn't ordered, we had to go with white because they couldn't get the original order rushed and we already had a contractor set to begin.
The store manager was pretty much unapologetic and unwilling to make it right with the new order of white. The sales staff which originally help, both times we were there prior to ordering it were very unknowledgable and lazy.
I should have known better than to trust anything that they told me. They seemed more interested in getting back to goofing off with each other than helping.
I will not be doing business with them again. They cost me a lot of money due to incopetence.
Product or Service Mentioned: Menards Manager.