I purchased a Lawn Devil. The self-propel stopped working on the first use.
I had to drive 45 minutes to a service center to get it fixed, drop it off, and pick it up the next day. 3 total hours driving to service this thing, because Menards wouldn't let me return the item because it is "serviceable". The second time using it after I got it back from being serviced...the front wheel BREAKS off. They still refuse to allow me to return the item.
Worst customer service throughout the whole issue.
I have attempted to contact the store, managers, different stores, write to corporate, nobody cares and nothing will change. D+ rating on the Better Bureau Business website, 592 complaints, can they PLEASE go out of business?!
Monetary Loss: $200.