I paid my bill online 1 day late. The total of the bill was $32.45 and because it was 1 day late, I recieved a $30 late fee.
Since I am a good customer since about 1994, I figured it would be no problem for them to waive this fee. They refused because 1 other time in the last 15 monthes I had been late again by 1 day. I know being on time is important, but this is crazy. I've built a 6 car cedar sided garage and 2 large steel buildings using Menards plans and materials, not to mention remodeled several properties using Menards.
What's more, I have plans for 2 more buildings this spring. Menards will not be seeing this business thanks to Jasmine in customer service.
Monetary Loss: $30.