New store in Bridgeton Missouri, went to purchase our first large item from Menards, a washer & dryer. Actual purchase was pleasant enough, but the delivery is straight out of ***.
Missed a day of work to be home for the scheduled delivery of our special order washer & dryer. At 4:00 PM, and after many calls to the "Shipping Coordinator", still no delivery. Another call confirmed the items were on the truck and would be at our home "in a matter of minutes". 8:30 roll around, and many more calls were made.
FINALLY a salesperson in appliances informs us the dryer had a dent in it, and they would not be shipping to us. What?? Where was this mystery "matter of minutes" delivery? Why, after the dryer had been at their store for a total of 2 weeks, did they discover this dent??
Why not upon receipt of the item did they none inspect it? Why was I blatantly LIED to about the delivery? Menards, unfortunately falls into the same sad category as Home Depot & Lowes- customers really don't matter.
Menards, poor effort. Really sad that the consumer loses every time.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Menards Cons: If i want some thing delivered, It is not there.