I had three keys made at the Monona, WI store. I was surprised to see that they had a machine to do it not actual people.
So I tried the machine. Turns out it made three flawed copies. So, trip back to Menards, but hey, mistakes happen. On my return trip to the customer service counter I was greeted by a completely emotionless employee who promptly referred me to another bored employee.
After talking to three people, I finally got a manage. The manager told me gruffly they don't have anything to do with the key machine. If I wanted new copies I had to deal with the people who sold them the machine. They suggested I call an 800 number, then stomped off.
All this for $6.00 worth of keys? So I left gave them the keys and walked out. From there I went to over to Walmart where I had a completely different experience. I was greeted warmly at the door directed to a couple of very fun African American ladies in automotive who laughed with me about Menards and visited with me about my grand kids.
While I was there I got a bunch of other things that I needed. On the way out the greeter again asked me if I got my keys, thanked me for shopping with them, and wished me a great day. Next time I need hardware, guess where I am going?
When I got home I started reading all the bad reviews on Menards. Wow, how do those guys stay in business?
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.