Bloomington, Illinois
Not resolved
4 comments

we purchased a whirlpool side by side refrigerator on 2/7/2016 we had to by the floor model come to find out it was built in 9/2014 we found out about 2-3 weeks after the purchase when the freezer was freezing up and the frige part wasn't staying cold, someone came and looked at it then 1 week later the ice make has quit and freezer is freezing up and the frige is not staying cold I have contacted the att. general in Ill and the better business bureau and whirlpool because they refuse to take it back, this appliance is junk and I will never shop at menards again

Reason of review: Bad quality.

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Anonymous
#1126386

You didn't "have to buy a floor model". If it was built in 2014 it was more than likely a discontinued model that was discounted and the price caught your eye.

It would have come with a one year warranty from Whirlpool. The warranty covers repairs if you have problems with the refrigerator, not replacement.

The warranty would have been the same at any other store you bought it at. Your complaint should be with Whirlpool, not Menards.

MrSharkNasty
#1125390

Your issue is with Whirlpool not Menards. What most people don't understand is all almost defective units are covered by the manufacture.

Any defective item you return to Menards the manufacture 9 times out of 10 will pay Menards back for the cost of that item. If Menards will not take it back it's because Whirlpool refuses to pay for it. Whirlpool made the defective product they are the ones responsible for it, it's not complicated.....

Menards is just the middle man. It would be like blaming a waiter for poorly cooked food.

Anonymous
#1125409
@MrSharkNasty

If the customer at a restaurant received poorly cooked food as you stated do you really think the waiter is going to say " I didnt cook the food, if you got an issue go deal with the chef yourself" ??? The waiter, manager and cook work together to solve any genuine customer concern.

Yet you as Mr menards employee of the month forever feel its appropriate to just pass the buck on any frustrated or disappointed customer leaving them empty handed a month after purchasing a major appliance As a former menards employee myself I vented concerns about the store filing false defect claims with companies. For items being used for store use, or off season or items damaged within the store, or slow moving items the resolution was the same. If the item was a "place in compactor and crush" item then have the return desk fine a defect claim on the computer instead of waiting for a slow moving item to sell, or having the store eat the loss at a store use expense. Just let the vendor pay for menards store use items.

Pass the buck customer service, useless management, observing coworker mock elderly or disabled customers behind their backs, observe male coworkers ogle female customers endlessly, observe coworkers intentionally play hide and seek when customer needs assistance, are just a few of many reasons i discontinued my employment with menards and moved far above people who play "volunteer superhero" for the company they work for by insulting a frustrated customer with random, irrelevant nonsense fluff.

P.S. why would maytag have any liability for appliance was a display model that was opened, and closed daily basis.

That would be considered wear and tear at menards expense, not a manufactures defect, but I'm sure you mr warranty expert knew that. The retailer is the one who got the use of the item for a whole year and a half as their display item and in lieu give the customer $15 off the item that turned out to be a lemon

Anonymous
#1133472
@Anonymous

"If the customer at a restaurant received poorly cooked food as you stated do you really think the waiter is going to say " I didnt cook the food, if you got an issue go deal with the chef yourself" ??? The waiter, manager and cook work together to solve any genuine customer concern."

...Er, yes.

You would demand appeasement or restitution from the restaurant itself as an establishment, not the server. He didn't screw anything up just because you ended up not liking it. It doesn't really matter because of Menards' policy on display sales anyway; the risk is all on the customer.

The moral is buyer beware, and the original purchaser should have refused a floor model for exactly the reasons they stated because it's common knowledge that displays are the same thing as a used item. Menards in particular also sells non-stock items "as-is, no return" so that is something further to be wary of at face value.

Being uninformed or having poor judgement doesn't excuse yourself from being taken by shady salesmen like the ones in Cab/Apps or the Contractor reps at Menards, and they bet on it. It doesn't make it right, but ultimately they are not at fault when a customer fails to protect themselves.