I went into our local Menards store here in Green Bay to buy a new front entryway door for my business. I came across an employee talking on a cell phone and waited close by for him to finish his call.
It was then I realized his call was personal, and he started walking away. I looked around for another associate to ask about a door when I noticed the same one I saw on the phone was now done and talking to another worker. When they saw me coming towards them they both turned away and walked quickly out of sight. I couldn't believe they were actually avoiding me, so I went to a service desk where another store associate was helping another customer.
I waited patiently for an opportunity to ask for help with finding a door. After what felt like several minutes, the store associate was going to leave with this customer to help them elsewhere and they turned to me and asked if I needed help. I said, "Yes", and was told he would get someone to help me. He called someone by radio or phone and told them I was at the desk waiting.
After what seemed like several more minutes I saw the associate I had seen earlier on the phone call walking towards the desk. When he saw me, he took a quick turn down another isle. When I went to look for where he turned, he was gone and no where to be seen. After waiting back at the desk for at least another three minutes, I decided it had been long enough and walked towards the exit of the store.
This was not a busy evening where the store was full of customers.
There was barely anyone else in the store. And when I got to the front by the checkout I again saw this associate that appeared to be avoiding helping me. As I walked towards the exit I turned towards him and said, "Thanks for all your help", in an obvious sarcastic tone. He just looked at me and smiled, and then said, "You're welcome".
What a *** I will never go back to this store again. I went from there to Lowes and was asked if I needed help almost immediately upon entering the store. They were very friendly and helpful, and I got the new door I was looking for.
It's obvious to me that Menards here has a lot to learn about customer service.
Monetary Loss: $500.