Found an item on line that I wanted. i called the local Columbus store and the plumbing department manager answered..
she said there was one left. Told her I wanted it and had her one mark it sold for me. Told her I would have it picked it up the next day. My wife made a special trip (60 miles) the next day to get it and was told some one else got the item the day before.
What is really upsetting to me is no solutions were offered to rectify a company screw up that cost me time and travel expense.
in the past have bought a lot of things at Menards. Must be time to go to Home Depot or Lowes
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.