State: Iowa Product: Menards Customer Care Clear all filters (9 of 215 reviews match)
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1.5
Details
I purchased a dishwasher water supply hose that has an internal check valve, I personally installed the water supply hose and attempted to utilize the new dishwasher I bought at Lowes. The water supply was non existent so I called the manufacturer thinking it was the...
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7 comments
Anonymous
#1624934

What do you mean when you say they have no idea how a true company operates? As a private company they seem to be doing just fine.

They continue to open stores and expand their company. Wold you rather have them go public?

Would you rather see the closing stores like Lowes? What exactly should they be doing differently?

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Review
#1432799 Review #1432799 is a subjective opinion of poster.
Service
Menards Customer Care
Cons
  • Ththe experience they caused
  • Poor quality product
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
2.2
Details
Very disapointed in menards that they choose not to give military discounts. Lowes and home depot give discounts. They honor / respect Veterans. Many restraunts give military discounts. Menards can't afford? Don't respect. Menards should feel ashamed. You like our...
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2 comments
Anonymous
#1615259

As a vet myself you are an embarrassment. I served my country because it was the right thing to do and because I chose and wanted to serve my country.

I didn't do it so I could get deals at Menards or coupons on food.

I am always honored when a store chooses to give a discount for military service, but if you ask for a discount you don't deserve it. You are a disgrace.

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Review
#1423160 Review #1423160 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Poor customer service
1.0
Details
Menards charged me for items I didn’t receive. Dan, the manager of the Iowa City Iowa location wasn’t interested in helping me or addressing the issue. I won’t shop at Menards again..
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4 comments
Anonymous
#1603420

The law says the burden of proof is on you. So, what proof do you have?

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Review
#1408125 Review #1408125 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Problem with delivery
3.5
Details
ordered 9 prehung prefinished doors in english chestnut (mastercraft) also bought prefinished casing and floor trim went back to get more casing 6 weeks later and they said that casing was discontinued tried to get putty or wood filler to fill trim nail holes and was...
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1 comment
Anonymous
#1564857

Are you aware this is not a Menards site and they have nothing to do with how many words you need to post a complaint?

Review
#1361135 Review #1361135 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Every wonder why Menards charges your credit card before they ship your products? Has no online number to call for customer service? Has no online reviews of thier products? They did have them once but had to removed them because the review were so bad of thier own...
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5 comments
Anonymous
#1427718

I don't know what company wants to get stuck with product a customer doesn't pick up? Most charge you before they will order it.

Small businesses will charge you at least half down before providing a service so they don't end up working for free.

No online reviews of their products because the reviews were bad? That's true. If reviews are your thing, you should probably check them elsewhere before buying the product.

Doing so is often an enlightening experience.

If more people did that, maybe companies like Menards would fix their quality issues. Dedicated to Service and Quality my {{Redacted}}!

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Review
#1155965 Review #1155965 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Problems with payment
2.2
Details
I went to menards in des moines iowa on 14th street I had went to the garden center and got 500 brick for landscaping ask for help 2 time and got no help went to talk to the mang named james and I got the run around about were short handed people called out sick.. but...
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2 comments
Anonymous
#1317610

The fact is, when you go to a big box lumberyard they don't have a lot of yard help to help you load your product. This is why the prices are lower than at a full service yard.

The people in the garden center are there to sell and maintain the items sold in the garden center, not load blocks in the yard. You can pay for delivery and they will be delivered to your home without your lifting a finger. By the way...

who is going to unload your brick when you get home? Seems like you should be able to put them in your vehicle if you can get them out when you get home.

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Review
#1035850 Review #1035850 is a subjective opinion of poster.
Service
Menards Customer Care
Cons
  • Mang james did care
  • Attittudes
Reason of review
Poor customer service
Loss
$360
Preferred solution
Let the company propose a solution
Tags
  • customer service person
1.0
Details
Quincy Menards has some very bad customer services skills. Horrible managers and very easily taken as discrimination. Will try to get everyone i can to stop shopping at this terrible store. The company in general seems to not like the military especially the disabled...
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2 comments
Anonymous
#1220618

Why all the bad comments about Menards military discounts. Why do you think any stores owe the military anything.

Those are just jobs. The whole world in engrossed with a military discount and most of you didn't do ***.

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Review
#926703 Review #926703 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Poor customer service
3.6
Details
Was needing help in the carpet area at menards on tuesday night 9/06/2016 at first one employee was walking by kindly stated to her "Mam" she turn around said "what" which not how you greet customer She then turn around continue to walk away refusing to help. Then...
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3 comments
Anonymous
#1304465

You commented that "and Yes we are Black American". Did this have anything at all to do with the interaction, or are you trying to make it sound like it was?

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Review
#915033 Review #915033 is a subjective opinion of poster.
Service
Menards Customer Care
Pros
  • Menards product
Cons
  • Rude employee
Reason of review
Rude Employee
Preferred solution
Let the company propose a solution

Update by user Aug 06, 2012

Still have got nothing back from menards, not even an email or letter

Original review posted by user Jul 06, 2012

2 years ago I built a 9,000 sq ft office building and the customer wanted me to order all the material from menards. I didnt want to order the trusses from them because they have a parent company in...
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8 comments
Anonymous
#1220650

How is this possible at the CF Menards when they didn't open until 2013?

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Review
#329799 Review #329799 is a subjective opinion of poster.
Service
Menards Customer Care

Contact Menards Customer Service

Mailing Address:
Menards Guest Services
5101 Menard Drive
Eau Claire, Wisconsin 54703
United States
Phone:
(800) 871-2800
All Menards Contacts