Needing to replace a dilapidated portion of my home I was pleased to receive a small remittance from a life insurance policy. I am disabled and on a small fixed income.
I hired a local contractor and a friend to help me with this project. I purchased the majority of the building supplies from Menards. In researching roofing materials appropriate for the replaced structure, elastomeric paint appeared to be the best option. I had used it before two years prior with a membrane that has so far performed exceedingly well.
I talked with the manager of the building materials area numerous times about using a membrane but was told that one is not needed with the new formulations. When I insisted that I would feel more comfortable using a membrane, I was presented with rolls of an adhesive wall covering instead of roofing membrane. I even checked into the website of the company that manufactures the paint, ThorWorks Industries and read yet again, that no membrane was needed, that the paint would seal directly over wood. We applied the paint on a dry day and seventeen dry days followed.
The paint requires 48 hours of dry weather to set up properly. The paint failed catastrophically during the first rainfall after application. We are now having rain on almost a daily basis and my new construction is filled with water.
I called Menards and the manufacturer but so far have gotten nothing but run around.
The paint is warranted but neither company is even pretending that they are going to honor what was advertised right on the bucket. After visiting the store yesterday yet again, one of their staff produced rolls of roofing membrane and explained that a membrane should have been applied as well. So, that leaves me with a ruined remodel project, winter coming fast, water saturating not only the roof, but the walls and the insulated floor. The only minor silver lining to this is that the ceiling and wall insulation had not gone in yet nor had the sheet rock been installed.
It has become all too apparent that their 'trained' staff are not competent at all in the products they sell. Nor are they willing to back up their own claims of 'Customer Satisfaction'. It will take me some time to salvage this mess but when I do, if it isn't a complete disaster by next Spring, I will be spending my money elsewhere. I try to spend my money locally but I will not support liars, cheats, thieves, and incompetents for the sake of local economic strength.
If anyone is interested you should check out the BBB listing on Menards. They have a 'F' rating due to the number of complaints filed, false advertising and unresolved complaints made by their customers.
Product or Service Mentioned: Menards Manager.