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I was shopping at your store @ 708 North 120th St., Omaha ne, 68164, on the date mentioned above.
I frequent this store approximately 2-3 times a week for work for the past 6+ years. I was checking out as I usually do and was approached by an employee which accuses me of stealing a programmable door lock.
I explain to him that I wasn't even near the door lock section and explained to him exactly where i went in the store.
He proceeded to raise his voice and tell me that there are cameras everywhere and that I was lying because they had me on camera. I asked to see camera and he denied.
He then said the police were going to be called and I will be searched, which I agreed to.
I waited in a room for 20 min. or so and he came back with a Milkbone dog treat box stating that I was seen cutting open box and inserting the said lock into box and was trying to seal it back up with packing tape that I had supposedly took from shelf also.
I then stated that it was not me a that I have been shopping here for the last 6+ years and felt I was being harassed. He then left the room and I continued waiting for approximately another 15 mins.
He returned and said that he apologized and that I was free to go.
No real explanation other than "I fit the description of person on camera."
I understand shoplifting happens and I also understand needing to investigate. What I do not agree with is being yelled at and the attempted intimidation tactic that was used. I felt they treated me as guilty until they can prove I was innocent. Police never showed up which I would have been more comfortable with.
I'm not even sure if they were even called.
Yes, they apologized and stated they were embarrassed, but I was the one that was taking to the back in front of customers and also cashiers that I have come to know over the years. Also, if police were called and report of me being a suspected shoplifter was made, my job is then jeopardized as I am a Maintenace Director at an assisted living facility which is only 2,5 miles from the store.
Not sure what needs to be done, but bringing in to your attention.
Preferred solution: Not sure. Possibly more training for staff.
Location: 708 North 120th Street, Omaha, NE 68154
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