I visited the Onalaska Menard's in late June,2009. I picked up bird seed, plumbing supplies, and found a deal on toilets. I found a sales floor associate and asked for help. I asked if the toilet tanks a bowls above a $44 price point were correct. The tank with the sale price behind it was an insulated tank. She said yes it was and put it on a cart for me.
When checking out the toilet was actually $72. I went back to speak with the store assistant manager at this point. He was moving some of the toilets to other locations. I showed him where the other associate had gotten the tank that I had picked up. There were at least 5 other insulated tanks there and he and another associate proceeded to move them in front of me to a completely new location. The stores mistake not mine.
The assistant manager proceeded to tell me that the wrong toilet tanks were in the place of the price point. He found the right ones, which were under the display for that model that was actually on sale. They were located not in the 8-foot section next to the sale price point but 2 8-foot sections away. In the Wal-Mart where I work, if we have a sale on a displayed item, the item and the actual sale marker are under the display. I assumed that Menard's would also have enough sense to put the sale marker on the right product. The assistant told me the sale product was under the display and I could buy that. My point was their associate loaded the tank for me and the sale marker was under the wrong product. Where I work, we would have had to give the customer the item for the sale price because that is where they found the item. Not just 1, but 5 of the wrong item were under the sale price point. I was angry when I left and may not go to another Menard's. I won't ever drive an hour to buy my home supplies at the Onalaska Menard's again.
The service from a management position was awful,they should have the best customer service skills.
Product or Service Mentioned: Menards Sales Manager.